Customer Frontline Solutions, Inc.
Customer Frontline Solutions (formerly Outsourced Telleserve Corporation-OTC) was creataed in January 2008 to provide Outsourced Tellering Services to its parent companies, MERALCO and BAYAD CENTER. CFS provides about 300 Tellers and Frontliners at all their seventy Business Offices.
CFS provides competitive advantage for MERALCO and BAYAD CENTER as they enjoy high customer satisfaction ratings, increased operational efficiencies, savings and higher profits.
With proven track record of providing “worry-free solutions” and now with the MVP Group of Companies supporting them, CFS is now moving from being a captive service provider to a commercial outsourcer focusing on providing FRONTLINE CUSTOMER SERVICES. CFS aims to be the FACE to Clients’ CUSTOMERS in all CUSTOMER TOUCHPOINTS so their clients can focus on their core functions.
Additional new clients now include Cardinal Santos Medical Center, L-Time Studio, and Bayad Center Franchisees.
CFS is led by its President, Mr. Manuel L. Tuason, also Bayad Center President and Board of Directors Chairman, Mr. Ramon B. Segismundo, also Meralcos HR Head.
Vision / Mission
Customer Frontline Solutions, Inc. is the preferred provider of complete, on-site frontline customer services.
The following are our stakeholders and our objectives for them:
- PARENT COMPANIES