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Customer Frontline Solutions, Inc.

Manila , National Capital Region , Philippines

Company Description

Company Profile


Customer Frontline Solutions (formerly Outsourced Telleserve Corporation-OTC) was creataed in January 2008 to provide Outsourced Tellering Services to its parent companies, MERALCO and BAYAD CENTER. CFS provides about 300 Tellers and Frontliners at all their seventy Business Offices.


CFS provides competitive advantage for MERALCO and BAYAD CENTER as they enjoy high customer satisfaction ratings, increased operational efficiencies, savings and higher profits.


With proven track record of providing “worry-free solutions” and now with the MVP Group of Companies supporting them, CFS is now moving from being a captive service provider to a commercial outsourcer focusing on providing FRONTLINE CUSTOMER SERVICES. CFS aims to be the FACE to Clients’ CUSTOMERS in all CUSTOMER TOUCHPOINTS so their clients can focus on their core functions.


Additional new clients now include Cardinal Santos Medical Center, L-Time Studio, and Bayad Center Franchisees.


CFS is led by its President, Mr. Manuel L. Tuason, also Bayad Center President and Board of Directors Chairman, Mr. Ramon B. Segismundo, also Meralcos HR Head.


Vision / Mission




Customer Frontline Solutions, Inc.  is the preferred provider of complete, on-site frontline customer services.





The following are our stakeholders and our objectives for them:


– We aim to help companies grow their business by providing them with worry-free outsourced customer service solutions


– We aim to provide job opportunities to young, qualified Filipinos and develop them as Professionals in the field of customer service while being assigned to the top companies in the Philippines, thus allowing them learning and growth opportunities


– We aim to partner with reputable suppliers and service providers to serve clients’ requirements and deliver our customer promise of providing worry-free collections and customer service while engaging in win-win partnerships


– We aim to contribute to the group’s profitability and other business objectives.


– We aim to help our country by generating employment opportunities and increasing profits for companies while practicing good corporate governance and citizenship, promoting environmental sustainability and reaching out to the communities we serve.


Company Information

(02) 632 8077, (02) 656-7974
1001-5000 Employees
Member Since
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