ePerformax Contact Centers Corp
ePerformax Contact Centers & BPO, a PCG company, was one of the first contact centers in the Philippines in 2002 and has primarily focused its operations on providing the highest levels of customer service and BPO to a select group of Fortune 500 and other global companies to support their English-speaking customers in the U.S., Canada, UK, Australia/New Zealand, China, and other locations around the globe. The company utilizes voice, email, chat and social media to handle customer interactions that include customer service, inbound sales and order entry, billing/account support, technical support, product/service support, website navigation support, and travel reservations, along with non-voice BPO activities to support clients’ comprehensive outsourcing requirements.
With a culture based in business analytics and built around a proprietary, Six Sigma based Performance Maximization™ Model, ePerformax has managed its growth carefully in order to provide its clients with “best-in-class customer care” and the highest levels of performance. Each and every ePerformax client shares our desire to use business analytics to leverage their data in key sales and marketing decisions, as well as, process improvements to improve efficiency and reduce costs.
ePerformax firmly believes the Philippines – the third largest English speaking country in the world with a service orientation second to none – is by far the best choice for customer engagement, customer care and service-oriented sales. Our success to date in outperforming other global contact centers has reinforced this belief and as a result, ePerformax continues to focus on growth and expansion in the Philippines, which will be fueled by organic growth from existing clients and new clients with whom we partner to become a virtual extension of their customer service organization.
As a Performance Consulting Group Company, we are WBE certified through the Women’s Business Enterprise National Council (WBENC). We recognize the commitment by corporations and government agencies to fostering supplier/vendor diversity programs by including women-owned business among their vendors and with our WBE certification can add diversity to our partners’ supply chains.