Japanese Service Delivery Manager
- Full Time
- National Capital Reg- Taguig City
- Salary As Per Industry Standard
Work Address : Taguig
An IT Company that Offers a wide range of software products and services.
Position: Japanese Service Delivery Manager
Location: Taguig City and Cebu
Work Schedule: Dayshift
- Medical Benefits
- Clothing allowance
- Food allowance
- Performance Bonus
- Leaves convertible to cash
- Life Insurance coverage
- Filipino who can speak read & write Japanese
- JLPT N1-N2 Passer or Level
- With working experience in Client Management
- At Least 3 years working experience as Team Leader in BPO/IT or Shared Services
- Good interpersonal and communication skills
- establish and refine delivery processes. To ensure that each customer or clients gets the same great experience from the initial stage.
- holds all service departments and employees within these teams accountable for carrying out the required processes and tasks and providing great customer service.
- evaluate a customer’s experience against a set of customer satisfaction goals and criteria
- responsible for building partnerships and liaising with team leaders to determine services, the criteria for the delivery of those services, and how to develop solutions to any issues that arise.
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