job vacancies in Philippines


  • Full Time
  • National Capital Reg- Makati city
  • Salary As Per Industry Standard

Work Address : Ayala Business District, Makati City

Job Description


  • Validates, evaluates and classifies incident / requests
  • Determines resolution and/or escalation path to ensure all issues are appropriately managed
  • Evaluates content of requests / incident report and gather information
  • Records distinct issues in the tracking tools
  • Keeps track of known solutions, consults knowledge database and uses findings to respond to senders/callers.
  • Keeps track of severity one issues for appropriate escalation and follow-up
  • Recognizes solutions for repetitive use and enters those in knowledge database
  • Provides assistance for detailed analysis of incidents / requests
  • Assists in the maintenance of Management Systems
  • Receives incoming requests / incident reports
  • Fast paced handling of incidents / requests resolution, escalation and information routing.
  • Decides on incident severity
  • Validates and evaluates technical and / or operational information pertaining to the incident
  • Manages incident resolution using appropriate resources


  • Bachelor degree or equivalent in engineering/Information technology/Service management courses.
  • IT Literate - Knowledgeable in the use of internet based applications, e-mail communications, MS word & MS excel
  • Experience and / or technical knowledge relevant to the position
  • Experience in a multi-cultural environment.Experience or training in customer service work
  • Above average English communication skills


Salary x 16 months
Apply Now

Company Overview

IT Computer-Software
Exprerience 1 - 2 Years
Job Category
IT Computer-Software
Job Role
Job Level
Employees with 1 to 5 years experience

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