- Full Time
- National Capital Reg- Makati city
- Salary As Per Industry Standard
Work Address : Ayala Business District, Makati City
- Validates, evaluates and classifies incident / requests
- Determines resolution and/or escalation path to ensure all issues are appropriately managed
- Evaluates content of requests / incident report and gather information
- Records distinct issues in the tracking tools
- Keeps track of known solutions, consults knowledge database and uses findings to respond to senders/callers.
- Keeps track of severity one issues for appropriate escalation and follow-up
- Recognizes solutions for repetitive use and enters those in knowledge database
- Provides assistance for detailed analysis of incidents / requests
- Assists in the maintenance of Management Systems
- Receives incoming requests / incident reports
- Fast paced handling of incidents / requests resolution, escalation and information routing.
- Decides on incident severity
- Validates and evaluates technical and / or operational information pertaining to the incident
- Manages incident resolution using appropriate resources
QUALIFICATIONS & SKILLS:
- Bachelor degree or equivalent in engineering/Information technology/Service management courses.
- IT Literate - Knowledgeable in the use of internet based applications, e-mail communications, MS word & MS excel
- Experience and / or technical knowledge relevant to the position
- Experience in a multi-cultural environment.Experience or training in customer service work
- Above average English communication skills
MARKETING OFFICERGELDC Global Solution Inc.
Travel AccountIGT Technologies Philippines, Inc.
JOIN OUR TRAVEL ACCOUNT IN Mandaluyong AND BE PART OF OUR GROWING TEAM! Easy Account :)
Engineering and Operations HeadGELDC Global Solution Inc.
To be responsible in the preparation of accurate and competitive bid proposal for prospective projects. Also represents the company in dealing with prospective clients for negotiated and bided projects.
Section Manager - General AffairsTCF HR MANAGEMENT
QUALIFICATIONS: - Graduate of Business Administration major in Operations Management/or Office Administration - Preferably with more than 5 years of managerial experience in the field of office administration. - People person - Highly analytical
Marketing AssociateElysian Management & Consultancy Inc.
To Apply For This Job You Have To Go Through Small Test . So Be Ready For That.To Apply Click On Proceed .