- Full Time
- National Capital Reg- Mandaluyong City
- Salary As Per Industry Standard
Work Address : 41st Floor Pioneer Highlands West Tower II Madison St. Mandaluyong City, 1550
§ Follow the directives of the Operations Manager or Senior Manager.
§ Coordinates with other functional areas including Human Resources, Training, Workforce, and Payroll.
§ Provides leadership, direction and support to Call Center Supervisors within the business objectives.
§ Train, motivate, and coach Call Center Supervisors on the essential skills needed by each team member.
§ Continually seek opportunities to improve Call Center Operations including people and processes.
§ Work with Human Resources to ensure that policies and procedures are fairly applied.
§ Collaborate with Quality Team to ensure that call quality sample size and evaluation are done timely.
§ Degree Holder
§ At least 2 years of experience in the same capacity or role.
§ Strong understanding of call center operations
§ Strong analytical skills and detail-oriented.
§ Excellent communication skill
§ Excellent people management skill.
§ Background in handling Healthcare Program.
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