Professionally process outbound sales and/or receive customer service calls

Respond to customer questions

Resolve customer issues

Encourage usage of hotel accommodation and restaurants

Record and verify accurate information on all calls 

Obtain and update customer information

Obtain possible customer leads

Data entry and maintenance of customer/potential customer data bases

Maintain records of telephonic interactions

Follow up customer calls where necessary

Offer up-sells and cross-sells to callers for reservations and bookings

Positively and respectfully communicate with customers

Maintain consistent, reliable attendance standards

Maintain company and client confidentiality

Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge

Complete call logs and call reports

Additional tasks may be required to perform as directed by the supervisor or by Senior management.