BILINGUAL MANDARIN-ENGLISH MEMBER SERVICES AGENTS
- Full Time
- National Capital Reg- Pasig City
- 25000 - 30000 /
Professionally process outbound sales and/or receive customer service calls
Respond to customer questions
Resolve customer issues
Encourage usage of hotel accommodation and restaurants
Record and verify accurate information on all calls
Obtain and update customer information
Obtain possible customer leads
Data entry and maintenance of customer/potential customer data bases
Maintain records of telephonic interactions
Follow up customer calls where necessary
Offer up-sells and cross-sells to callers for reservations and bookings
Positively and respectfully communicate with customers
Maintain consistent, reliable attendance standards
Maintain company and client confidentiality
Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge
Complete call logs and call reports
Additional tasks may be required to perform as directed by the supervisor or by Senior management.
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