BOOKING CONCIERGE

• Manages and maximizes the database by adding newer contacts;
• Record all sales enquiries using Zoho deals;
• Maximizes the opportunity by using the three-step sales process in line with operating policy including highlighting keys reasons to choose AOM and key reasons to book direct for each enquiry;
• Send written quotes for all enquiries through Zoho deals;
• Follow up on all enquiries as per the three-step sales process in line with operating policies;
• Offer upgrades and follows up on these offers to maximize the revenue;
• Facilitates upsell and cross sell to existing customers; including working with the phone concierge team to maximize overall sales;
• Coordinates long/extended stay booking requests, ensuring a high conversion rate;
• Analyzes any concerns and provides immediate solutions to customer issues;
• Conducts timely follow-ups on sales inquiries;
• Ensures increased website bookings by actively working visitors currently on the website using SalesIQ;
• Monitors and meets sales targets;

 

RATES MANAGEMENT

• Reviews rates on a daily basis by frequently performing defined searches and logging data;
• Working with the logged data and the agreed tools to project room rates and analyze market changes;
• Uploads data to the Account’s cloud systems;
• Daily reporting and updates.

 

 

 

AIRBNB MANAGEMENT

• Manages the Company’s AIRBNB listings including setting up new listings in line with the operating policy;
• Manages availability and rates based on market demand indicators
• Responds to customer enquiries and highlight key reasons to stay;
• Loads bookings, sends confirmations and deals with all questions and concerns;
• Daily reporting and updates.

SKILLS AND COMPETENCIES REQUIRED

• Candidate must at least a bachelor’s degree in any field
• At least 2 years’ experience in handling a team is required for the position
• Must have an extensive experience in Hotel Reservations/Bookings accounts/ Travel Accounts or Travel Agency
• At least 1 year of experience in sales management
• Excellent communication skills both verbal and written
• Interpersonal ability: Team management, telephone and customer service skills
• Service and customer-focused

KEY COMPETENCIES

• Initiative and commitment to achieve goals
• Problem solving and decision making
• Results-driven
• Leadership

Perks and Benefits at Booth & Partners We take pride in putting people first. Benefits Galore We take care of our employees in more ways than one. Our competitive benefits package includes medical and dental coverage. We also offer birthday leaves and more. At the office, we provide unlimited coffee and occasional onsite massage sessions. Great Location B&P is located in Paseo de Roxas, Makati. Easy access to public transportation, restaurants, coffee shops, banks and malls. Team Events Strong teams are built on strong bonds. Join us for weekly team lunches, sports activities, annual retreats and other employee engagement activities. Culture of Growth and Learning Our team is offered a wide range of opportunities to improve themselves outside of the day-to-day work. We also explore new ways to continually grow our business through teamwork and shared knowledge. Well-Being at Work We believe that quality time outside the office is vital to our employees’ satisfaction at work. Equal Opportunity Workplace At B&P, we don’t just accept diversity — we celebrate it and recognize the value it brings to our customers and employees. We are proud to be an equal opportunity workplace and is an affirmative action employer. Discover and do what you love at Booth & Partners There are jobs--and then there are careers. Our mission is to replace “everyday” with “extraordinary" and give our people the chance to do the kind of work that adds up to something meaningful. B&P has been described as a lot of things… ‘an adventure,’ ‘a second home,’ … all the makings of a great company culture. You have to experience it to truly believe it. What do you think? Sounds like fun? JOIN THE TRIBE.