Booking Concierge Sales Specialist
- Full Time
- National Capital Reg- Manila City
- Salary As Per Industry Standard
Work Address : 15th Floor - Citibank Center, Paseo De Roxas Avenue Makati City
- Manages and maximizes the database by adding newer contacts;
- Record all sales enquiries using Zoho deals;
- Maximizes the opportunity by using the three-step sales process in line with operating policy including highlighting keys reasons to choose AOM and key reasons to book direct for each enquiry;
- Send written quotes for all enquiries through Zoho deals;
- Follow up on all enquiries as per the three-step sales process in line with operating policies;
- Offer upgrades and follows up on these offers to maximize the revenue;
- Facilitates upsell and cross sell to existing customers; including working with the phone concierge team to maximize overall sales;
- Coordinates long/extended stay booking requests, ensuring a high conversion rate;
- Analyzes any concerns and provides immediate solutions to customer issues;
- Conducts timely follow-ups on sales inquiries;
- Ensures increased website bookings by actively working visitors currently on the website using SalesIQ;
- Monitors and meets sales targets;
- Reviews rates on a daily basis by frequently performing defined searches and logging data;
- Working with the logged data and the agreed tools to project room rates and analyze market changes;
- Uploads data to the Account’s cloud systems;
- Daily reporting and updates.
- Manages the Company’s AIRBNB listings including setting up new listings in line with the operating policy;
- Manages availability and rates based on market demand indicators
- Responds to customer enquiries and highlight key reasons to stay;
- Loads bookings, sends confirmations and deals with all questions and concerns;
- Daily reporting and updates.
SKILLS AND COMPETENCIES REQUIRED
- Candidate must at least a bachelor’s degree in any field
- At least 2 years’ experience in handling a team is required for the position
- Must have an extensive experience in Hotel Reservations/Bookings accounts/ Travel Accounts or Travel Agency
- At least 1 year of experience in sales management
- Excellent communication skills both verbal and written
- Interpersonal ability: Team management, telephone and customer service skills
- Service and customer-focused
- Initiative and commitment to achieve goals
- Problem solving and decision making
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