Responsibilities 

• Lead requirements definition workshops with clients and stakeholders
• Perform journey mapping and other visual and storytelling techniques that bring the customer experience to life
• Elicit client requirements using various methods, including but not limited to interviews, document review, requirements workshops, surveys, site visits and teleconferences
• Develop comprehensive and accurate documentation to describe the business requirements / processes using description and communication tools such as but not limited to Wireframes, Requirements Specification documents, Use Cases, Persona Definition Reports, Process Mapping, Gap Analysis Reports and Functional Specification Documents
• Prepare Manuals, presentation and other knowledge artefacts to support operational teams
• Support solution design teams and other project delivery teams to understand and faithfully translate the requirements into solutions
• Provide support to the Project / Delivery Manager to ensure that project scope is contained and out of scope items are identified and captured.  Identify and escalate risks and issues on tasks that may go over the escalated effort
• Triage, prioritise and document business impacts of defects/bugs during testing phase
• Create training materials, deliver training and other knowledge transfer activities to support transition to production /BAU

Desired Skills & Experience

• Relevant Tertiary qualifications, industry certifications and/or relevant work experience
• 3+ years experience in doing Business Analysis for Web Development and Mobile Development projects
• Demonstrates an understanding of core service design skills that should be integrated into projects, including:
  • User research
  • Business development
  • Business process design
  • Requirement elicitation
  • Personas
  • Wireframing
  • Technology specification documentation
• Excellent verbal, presentation and written communication skills
• Ability to think creatively
• Strong story-telling, persuading and influencing skills
• Strong commitment to quality and customer satisfaction
• Team player
• Strong attention to detail
• High level problem-solving skills
• Familiarity with both waterfall & agile delivery methodologies
• Familiarity with content management systems such as Umbraco, Sitecore, Magento or AEM would be ideal but not required
• BA Certification (IIBA CCBA, CBAP or similar) is a plus
• UI/UX Design and CX Strategy knowledge and experience is a plus