job vacancies in Philippines

Call Center Agent

  • Full Time
  • Davao- Davao del Sur (Davao City)
  • Salary As Per Industry Standard

Job Description

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports
  • Other duties as assigned

Benefits

* Fixed day off schedule * Good working environment * Offers fix rate for those who has call center experience * Perfect Attendance incentives
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Company Overview

Company
Acsentria, Inc.
Industry
Customer Service
Experience
Exprerience 0 - 1 Years
Qualification
Certificate
Job Category
Customer Service
Job Role
Customer Service - General
Job Level
Employees with 1 to 5 years experience
Posted
Apply Now
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