job vacancies in Philippines

Call Center Representative

  • Full Time
  • Central Visayas- Cebu (Cebu City), National Capital Reg- Manila City
  • PHP 29000 - 33000 /Monthly

Work Address : Cebu: JY Square IT Center 1 Salinas Drive 3/F, 6000 Cebu City Manila: Scape Building Central Business Park 1 Macapagal Avenue corner Pearl Drive Pasay City

Job Description

Job functions:

  • Open and maintain customer accounts by recording account information

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Maintain financial accounts by processing customer adjustments

  • Recommend potential products or services to management by collecting customer information and analyzing customer needs

  • Prepare product or service reports by collecting and analyzing customer information

  • Contribute to team effort by accomplishing related results as needed

  • Manage large amounts of incoming calls

  • Generate sales leads

  • Identify and assess customers' needs to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/team sales targets and call handling quotas

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
    resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Go the extra mile to engage customers

  • Resolve customer complaints via phone, email, mail or social media

  • Use telephones to reach out to customers and verify account information

  • Greet customers warmly and ascertain problem or reason for calling

  • Cancel or upgrade accounts

  • Assist with placement of orders, refunds, or exchanges

  • Advise on company information

  • Take payment information and other pertinent information such as addresses and phone numbers

  • Place or cancel orders

  • Answer questions about warranties or terms of sale

  • Act as the company gatekeeper

  • Suggest solutions when a product malfunctions

  • Handle product recalls

  • Attempt to persuade customer to reconsider cancellation

  • Inform customer of deals and promotions

  • Sell products and services

  • Utilize computer technology to handle high call volumes

  • Work with customer service manager to ensure proper customer service is being delivered

  • Close out or open call records

  • Compile reports on overall customer satisfaction

  • Handle changes in policies or renewals

  • Resolve customer complaints via phone, email, mail or social media

Benefits

For CEBU base: -Earn up to 30K total compensation package -Base pay up to 19K -up to 3K monthly non-taxable allowance -10% night differential -HMO benefits (Common-law and LGBT partners may be enrolled as dependents/coverage for parents is up to parents up to 75 years old/Free medical certificates from Free-standing clinics) For MANILA base: -Earn up to 33K total compensation package -Base pay up to 18K -Up to P6,300 monthly non-taxable allowance -10% night differential -HMO benefits (Common-law and LGBT partners may be enrolled as dependents/coverage for parents is up to parents up to 75 years old/Free medical certificates from Free-standing clinics)
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Company Overview

Industry
Customer Service
Experience
Exprerience 0 - 1 Years
Qualification
Secondary
Job Category
Customer Service
Job Role
Customer Service - General
Job Level
Entry Level (Fresh Graduates)
Posted
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