CHINESE LANGUAGE SUPERVISOR
- Full Time
- National Capital Reg- Pasig City
- Salary As Per Industry Standard
Work Address : ortigas
Starting date: February 20, 2019
Salary offer: 70,000.00
Age limit: 40 to 45 years old
Native/Non-native speaking: Native and non-native speaking / fluent in Mandarin (preferably Filipino-Chinese)
• Fluent in Mandarin, can understand, read and talk in Mandarin fluently
• Good at communications skills
• Good at planning skills
• Good at problem solving and critical thinking
• Good at people management
• At least with a bachelor degree of any courses
• Has experience on BPO or management will be a plus
SV Job Description:
• Operations liability: business process designing, daily/weekly/monthly reporting, quality control, complaint handling, problem finding,analysis and improvement, resolution.
• Cultivation and management: Handle Project Orientation, initial training, follow up training, daily catch up and advises, daily feedback for the updated information.
• Cost Control: Create monthly shift, optimize the best layout to achieve KPI and Profit target.
• Client communication: Create credibility with the client, manage escalation and reporting.
• Team development: Able to provide immediate feedback to the team, able to develop talents
• KPI Management: Able to make sure the team is meeting all the KPIs
• Report analysis: Able to generate reports and provide analysis on the reports.
SALARY RANGE: See Above
WORK LOCATIONS: Pasig City
WORK SCHEDULE: Amenable for shifting schedule and Restday
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