job vacancies in Philippines

Client Relations Specialist

  • Full Time
  • National Capital Reg- Mandaluyoung City
  • Salary As Per Industry Standard

Work Address : Unit 164 Columbia Tower, Ortigas Avenue, Mandaluyong City, 1550

Job Description

Responsibilities:

  • Attend to customer walk-ins and incoming customer calls.

  • Handles customers concerns specifically related to their experience with the Company's products and support.

  • Ensure effective handling of customer queries on company's products, handling of complains and related correspondence.

  • Demonstrate keen interest to find out the real needs of the customers and help resolve their problems.

  • Work with the team leads when necessary, to resolve the concern coming from customers.

  • Responsible in handling emails/live chat online and on marketplaces.

 

Requirements:

  • Candidate must possess at least a Diploma or Degree in any field.

  • Able to converse and correspond in English.

  • Minimum 1 year experience in customer service preferred.

  • Excellent communication skills, on the telephone or in writing.

  • Very patient in handling concerns from different types of customers.

  • Very independent and highly motivated to learn and ability to learn new concepts quickly and apply to assigned tasks and responsibilities.

  • Good task management and cross-functional team coordination skills.

  • Ability to think work as part of a team, to integrate with others and to show personal initiative.

  • Results-oriented, career-minded, hard-working, focused, and team-oriented player.

  • Strong analytical and problem-solving skills.

  • Has the initiative and the ability to offer new ideas.

  • Strong knowledge of customer care processes and techniques.

  • Dedication to providing exceptional customer service.

Apply Now

Company Overview

Industry
Customer Service
Experience
Exprerience 0 - 1 Years
Qualification
Associates
Job Category
Customer Service
Job Role
Call Center Executive
Job Level
Employees with 1 to 5 years experience
Posted

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