Responsibilities:

• Attend to customer walk-ins and incoming customer calls.

• Handles customers concerns specifically related to their experience with the Company's products and support.

• Ensure effective handling of customer queries on company's products, handling of complains and related correspondence.

• Demonstrate keen interest to find out the real needs of the customers and help resolve their problems.

• Work with the team leads when necessary, to resolve the concern coming from customers.

• Responsible in handling emails/live chat online and on marketplaces.

Requirements:

• Candidate must possess at least a Diploma or Degree in any field.

• Able to converse and correspond in English.

• Minimum 1 year experience in customer service preferred.

• Excellent communication skills, on the telephone or in writing.

• Very patient in handling concerns from different types of customers.

• Very independent and highly motivated to learn and ability to learn new concepts quickly and apply to assigned tasks and responsibilities.

• Good task management and cross-functional team coordination skills.

• Ability to think work as part of a team, to integrate with others and to show personal initiative.

• Results-oriented, career-minded, hard-working, focused, and team-oriented player.

• Strong analytical and problem-solving skills.

• Has the initiative and the ability to offer new ideas.

• Strong knowledge of customer care processes and techniques.

• Dedication to providing exceptional customer service.