job vacancies in Philippines

company CUSTOMER SERVICE REPRESENTATIVE for garments

  • Full Time
  • National Capital Reg- All
  • Salary As Per Industry Standard

Work Address : TONDO MANILA

Job Description

  • Candidate must possess at least a Bachelor's/College Degree , any field.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Applicants must be willing to work in TONDO.
  • Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
  • 3 Full-Time position(s) available.
  • *Maintaining a positive, empathetic and professional attitude toward customer at all times.
    *Responding promptly to customer inquiries.
    *Communicating with customer through various channel.
    *Build sustainable relationships and trust with customer account through open interactive
    Communication.
    *Acknowledging and resolving customer complaints.
    *Knowing products inside and out so that he/she can answer customer questions.
    *Processing orders, forms, application and request.
    *Keeping records of customer interaction, transaction, comments and complaints.
    *Communicating and coordinating with colleagues as necessary.
    *Providing feedback on the efficiency of the customer service process.
    *Provide accurate, valid and complete information by using the right method/tools.
    *identifying and assessing customer needs to achieve satisfaction.
    *Ensure customer satisfaction and provide professional customer support.
    *Handle customer complaints, provide appropriate solution and alternatives within the time
    limits; follow up to ensure resolution.
    *Keep records of customer interaction, process customer account and file documents.
    *Follow Communication procedure, guidelines and policies
    *Strong phone contact handling skill and active listening
    *Customer orientation and ability to adapt/respond to different types of characters
    *Excellent communication and presentation skills.
    *Ability to multi-task, prioritize, and manage time effectively.
    *Attracts potential customer by answering product and services questions; suggesting
    information about other products and services.
    *Open customer accounts by recording account information.
    *Maintains customer records by updating account information.
    *Resolves product or service problems by clarifying the customer’s complaints; determining the
    cause of the problem; selecting and explaining the best solution to solve the problem;
    expediting correction or adjustment; and following up to ensure resolution.
    *Recommends potential products or services to management by collecting customer information
    and analyzing customer needs.
    *Prepares product or services reports by collecting and analyzing customer information

 

Benefits

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Company Overview

Industry
Customer Service
Experience
Exprerience 0 - 1 Years
Qualification
Bachelors
Job Category
Customer Service
Job Role
Others
Job Level
Employees with 1 to 5 years experience
Posted

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