company CUSTOMER SERVICE REPRESENTATIVE for garments
- Full Time
- National Capital Reg- All
- Salary As Per Industry Standard
Work Address : TONDO MANILA
- Candidate must possess at least a Bachelor's/College Degree , any field.
- At least 1 year(s) of working experience in the related field is required for this position.
- Applicants must be willing to work in TONDO.
- Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
- 3 Full-Time position(s) available.
- *Maintaining a positive, empathetic and professional attitude toward customer at all times.
*Responding promptly to customer inquiries.
*Communicating with customer through various channel.
*Build sustainable relationships and trust with customer account through open interactive
*Acknowledging and resolving customer complaints.
*Knowing products inside and out so that he/she can answer customer questions.
*Processing orders, forms, application and request.
*Keeping records of customer interaction, transaction, comments and complaints.
*Communicating and coordinating with colleagues as necessary.
*Providing feedback on the efficiency of the customer service process.
*Provide accurate, valid and complete information by using the right method/tools.
*identifying and assessing customer needs to achieve satisfaction.
*Ensure customer satisfaction and provide professional customer support.
*Handle customer complaints, provide appropriate solution and alternatives within the time
limits; follow up to ensure resolution.
*Keep records of customer interaction, process customer account and file documents.
*Follow Communication procedure, guidelines and policies
*Strong phone contact handling skill and active listening
*Customer orientation and ability to adapt/respond to different types of characters
*Excellent communication and presentation skills.
*Ability to multi-task, prioritize, and manage time effectively.
*Attracts potential customer by answering product and services questions; suggesting
information about other products and services.
*Open customer accounts by recording account information.
*Maintains customer records by updating account information.
*Resolves product or service problems by clarifying the customer’s complaints; determining the
cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; and following up to ensure resolution.
*Recommends potential products or services to management by collecting customer information
and analyzing customer needs.
*Prepares product or services reports by collecting and analyzing customer information
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