- Full Time
- National Capital Reg- Manila City
- Salary As Per Industry Standard
Work Address : 15th Floor - Citibank Center, Paseo De Roxas Avenue, Makati City
JOB DUTIES AND EXPECTATIONS
- Liaise with the Team Leader and onsite hosts to anticipate occupancy levels, special requests and additional support needs;
- Analyze and respond to feedback provided by guests including online;
- Liaise with guests providing excellent support by phone, email and chat services;
- Troubleshoot and resolve issues as they occur, providing a speedy resolution;
- Respond as required to guest enquiries providing an appropriate level of support;
- Conduct follow-ups from customers and clients;
- Collect and process payment over the phone;
- Enlighten customers / clients into reconsidering booking in cases of cancellation;
- Inform customers / clients on deals and promotions;
- Ensure that all customer complaints/discrepancies received are logged and properly investigated;
- Ad-hoc tasks as directed by superiors.
SKILLS AND COMPETENCIES REQUIRED
- Candidate must possess 2 years in College, Bachelor’s Degree in any field
- At least 1 year related experience is required for the position
- Excellent communication skills both oral and written
- Excellent customer-service skills
- Can establish and maintain cooperative working relationships
- Knowledgeable with MS software such as Word and Excel
- Interpersonal ability: Sales and Customer Service skills
- Service and customer-focused
- Initiative and commitment to achieve goals
- Problem solving and decision making
- Customer Focused
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