Concierge Associate

Full Time
National Capital Reg- Manila City
Salary As Per Industry Standard

Work Address : 15th Floor - Citibank Center, Paseo De Roxas Avenue, Makati City

Job Description

JOB DUTIES AND EXPECTATIONS

- Liaise with the Team Leader and onsite hosts to anticipate occupancy levels, special requests and additional support needs;
- Analyze and respond to feedback provided by guests including online;
- Liaise with guests providing excellent support by phone, email and chat services;
- Troubleshoot and resolve issues as they occur, providing a speedy resolution;
- Respond as required to guest enquiries providing an appropriate level of support;
- Conduct follow-ups from customers and clients;
- Collect and process payment over the phone;
- Enlighten customers / clients into reconsidering booking in cases of cancellation;
- Inform customers / clients on deals and promotions;
- Ensure that all customer complaints/discrepancies received are logged and properly investigated;
- Ad-hoc tasks as directed by superiors.

SKILLS AND COMPETENCIES REQUIRED

Candidate must possess 2 years in College, Bachelor’s Degree in any field
At least 1 year related experience is required for the position
Excellent communication skills both oral and written
Excellent customer-service skills
Can establish and maintain cooperative working relationships
Knowledgeable with MS software such as Word and Excel
Interpersonal ability: Sales and Customer Service skills
Service and customer-focused

Key Competencies:

Initiative and commitment to achieve goals
Problem solving and decision making
Results-driven
Customer Focused

Benefits

Perks and Benefits at Booth & Partners We take pride in putting people first. Benefits Galore We take care of our employees in more ways than one. Our competitive benefits package includes medical and dental coverage. We also offer birthday leaves and more. At the office, we provide unlimited coffee and occasional onsite massage sessions. Great Location B&P is located in Paseo de Roxas, Makati. Easy access to public transportation, restaurants, coffee shops, banks and malls. Team Events Strong teams are built on strong bonds. Join us for weekly team lunches, sports activities, annual retreats and other employee engagement activities. Culture of Growth and Learning Our team is offered a wide range of opportunities to improve themselves outside of the day-to-day work. We also explore new ways to continually grow our business through teamwork and shared knowledge. Well-Being at Work We believe that quality time outside the office is vital to our employees’ satisfaction at work. Equal Opportunity Workplace At B&P, we don’t just accept diversity — we celebrate it and recognize the value it brings to our customers and employees. We are proud to be an equal opportunity workplace and is an affirmative action employer. Discover and do what you love at Booth & Partners There are jobs--and then there are careers. Our mission is to replace “everyday” with “extraordinary" and give our people the chance to do the kind of work that adds up to something meaningful. B&P has been described as a lot of things… ‘an adventure,’ ‘a second home,’ … all the makings of a great company culture. You have to experience it to truly believe it. What do you think? Sounds like fun? JOIN THE TRIBE.

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