job vacancies in Philippines

CREDIT VERIFICATION TEAM LEADER

  • Full Time
  • National Capital Reg- Pasig City
  • PHP 20000 - 20000 /Monthly

Work Address : ORTIGAS CENTER PASIG CITY

Job Description

SALARY:

PHP20,000 plus Performance Bonus

Job Description

  • Responsible for people development and alignment of goals to meet client objectives
  • Responsible for meeting attrition targets and for uplifting morale and motivation of direct reports
  • Responsible for managing the performance of a group of credit verifier providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
  • Responsible for intra-day and daily performance monitoring a group of credit verifier
  • Responsible for completing client training and maintaining sufficient knowledge on all related continuous education
  • Responsible for supporting workforce required staffing levels to meet client service level requirements
  • Responsible for taking escalation of calls or requirements for supervisory assistance or support in resolving and user issues. Serves as a subject matter expert on client specific program
  • Responsible for managing team meetings and participating in operations leadership meetings
  • Responsible for communicating to credit verifier any new requirements, changes, updates on all support related information as well as company information
  • Responsible for use and training of collection specialist/customer service tools related to performance monitoring and tracking
  • Responsible for assisting in resolving conflict, issues and concerns.

 

Qualifications

  • Excellent in verbal communication abilities
  • Have 3 years Experience as Credit Verification Team Leader/ Supervisor
  • Has strong attention to detail and goal-oriented.
  • Commitment to excellent work performance.
  • Good in handling people/team

Benefits

COMPLETE GOVERNMENT BENEFITS
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Company Overview

Company
Industry
Customer Service
Experience
Exprerience 2 - 3 Years
Qualification
Bachelors
Job Category
Customer Service
Job Role
Supervisor/Team Lead
Job Level
Employees with 1 to 5 years experience
Posted
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