CREDIT VERIFICATION TEAM LEADER
- Full Time
- National Capital Reg- Pasig City
- PHP 20000 - 20000 /Monthly
Work Address : ORTIGAS CENTER PASIG CITY
PHP20,000 plus Performance Bonus
- Responsible for people development and alignment of goals to meet client objectives
- Responsible for meeting attrition targets and for uplifting morale and motivation of direct reports
- Responsible for managing the performance of a group of credit verifier providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
- Responsible for intra-day and daily performance monitoring a group of credit verifier
- Responsible for completing client training and maintaining sufficient knowledge on all related continuous education
- Responsible for supporting workforce required staffing levels to meet client service level requirements
- Responsible for taking escalation of calls or requirements for supervisory assistance or support in resolving and user issues. Serves as a subject matter expert on client specific program
- Responsible for managing team meetings and participating in operations leadership meetings
- Responsible for communicating to credit verifier any new requirements, changes, updates on all support related information as well as company information
- Responsible for use and training of collection specialist/customer service tools related to performance monitoring and tracking
- Responsible for assisting in resolving conflict, issues and concerns.
- Excellent in verbal communication abilities
- Have 3 years Experience as Credit Verification Team Leader/ Supervisor
- Has strong attention to detail and goal-oriented.
- Commitment to excellent work performance.
- Good in handling people/team
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