Responsible for handling queries regarding high-end mobile phone parts and operating system. Also required to meet high level of service excellence in responding to the customer’s inquiries. These requests are primarily received into the center via phone calls.

Responsibilities:

Responsible for resolving technical mobile phone issues

Demonstrate experience in working in a multicultural team

Display ability to provide unbiased and accurate feedback in a non-threatening way

Delivering results: Meeting deadlines and targets, demonstrating ability to achieve despite constraints or obstacles

Builds and maintains customer satisfaction with the products and services offered by the organization

Analyzing and Evaluating: reflects on information, defines the key issues and reaches logical conclusions

Well versed in planning and coordinating and must have an excellent decision making skills

Conveys ideas and facts orally using language the audience will best understand

Ability to work with deadlines and manage priorities with high attention to detail

Qualifications:

Candidate must be at least 2 years college undergraduate in any field (no back subjects)

If not, at least high school graduate with minimum of 6 months call center experience

With excellent English communication skills (speaking and listening)

Preferably with Customer service experience in telecommunications and mobility industries

Background in handling a multitasking account is highly desired

Willing to work on a flexible shift schedule

Applicants must be willing to work in Mandaluyong: 3f Silver City, Frontera Verde , Pasig City