job vacancies in Philippines

CSR Korean Speaker

  • Full Time
  • National Capital Reg- Taguig City
  • PHP 80000 - 90000 /Monthly

Work Address : G/F Bonifacio Technology Center, 31st St. Corner 1st Ave., BGC Taguig

Job Description

Job Description:

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Resolve customer complaints via phone, email, or social media

Requirements:

  • Candidate must possess at least High School Diploma, Vocational Diploma/Short Course Certificate,Bachelor's/College Degree
  • Required language(s): Korean
  • Required Skill(s): Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
  • With experience in Customer Service or equivalent is an advantage
  • Preferrably Filipino, Korean with Residency in the Philippines or with Dual citizenship.

Benefits

clothing allowance cash allowance HMO
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Company Overview

Company
Industry
Customer Service
Experience
Exprerience 0 - 1 Years
Qualification
Certificate
Job Category
Customer Service
Job Role
Customer Service - General
Job Level
Entry Level (Fresh Graduates)
Posted

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