Customer Care Specialist
- Full Time
- National Capital Reg- Makati city
- PHP 25000 - 35000 /Monthly
Work Address : Unit 2201 Pearlbank Centre, 146 Valero St., Bel-Air, Makati City
Answer enquiries from different channels: email, live chat, forum and Skype in a professional and timely manner
· Investigate and resolve customer complaints - resolve complaints quickly and patiently
· Update records in the CRMs accurately.
· Update / write knowledge base articles.
· Keep confidential records private and secure.
· Achieve set targets across emails, live chat and so on
· Identify product bugs and report them via a specific channel.
· Other tasks as assigned by the managers.
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