Customer Experience Specialist
- Full Time
- National Capital Reg- Pasig City
- PHP 24000 - 34000 /Monthly
Work Address : 23F Robinsons Cyberscape Beta, Topaz & Ruby Roads, Ortigas Center, Pasig City
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Are you looking for an amazing job with an attractive package that rewards your outstanding skills? Our client is an American multinational company leading the hospitality industry and connecting people to unique travel experiences at any price point in more than 33,000 cities and 192 countries with world-class customer service and a growing community of users.
Teledirect Philippines is looking for enthusiastic, passionate and smart Customer Experience Specialists (CXS) that can provide personal and efficient solutions for our client’s travelers’ experiences.
What we offer
- Very competitive salary package
- Performance incentive monthly (up to 30%)
- 25% night differential rate
- 15 Vacation Leaves with carry-over
- 15 Sick Leave with conversion
- Health insurance on Day 1 of employment
- Group Life Insurance on Day 1 of employment
- Government contributions
- 13th Month Pay
…and much more!
How to Apply
- Walk-In. Enjoy a one-day hiring process! See us at 23F Robinsons Cyberscape Beta on Topaz/Ruby Roads in Ortigas Center, Pasig City - weekdays between 9AM and 6PM. Bring your updated resume, valid ID, and tons of awesomeness!
Overview of the Role
- Provide friendly and efficient service to the hospitality community of our client
- Be the first point-of-contact to handle and resolve customer concerns
- Respond professionally to inbound phone calls including urgent situations
- Identify and escalate issues appropriately
- Research information and troubleshoot problems using available resources
- Monitor and control numerous concurrent tasks in tandem
- Proactively and independently work to meet targets and goals
The Ideal Candidate
- Completed at least two (2) years in college (with no back subjects)
- Minimum of 6 months BPO tenure
- Strong English communication skills; written and spoken
- Self-motivated with high energy and a positive attitude
- Amenable to work rotating shifts (morning, mid, & night shifts)
Location and Duration
The position will be based in Ortigas Center, Pasig City or Sheridan, Mandaluyong City. We are interested in speaking with candidates who would like to take on a full-time role with our company.
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