job vacancies in Philippines

Customer Relations Officer

  • Full Time
  • National Capital Reg- Pasig City
  • Salary As Per Industry Standard

Work Address : 5th Floor Citystate Centre, 709 Shaw Blvd., Pasig City

Job Description


  • Receive calls from trunkline and hotline and answer all queries by members or callers
  • Receive calls from hospitals or providers for verification of status and benefits  of emergency and OPD cases
  • Give approvals of emergency and OPD cases to hospitals or providers
  • Check admissions on hospitals without MLO/PC
  • Monitor confined members from time of admission until discharge in hospitals without MLO/ PC
  • Inform or assist members or relatives to submit necessary requirements or documents prior to discharge (eg. Philhealth Forms, police report or incident report, etc.)
  • Facilitate issuance of LOA to hospitals without MLO/ PC
  • Coordinate and maintain a sound relationship with Providers especially to HMO Department, Billing Section and Attending Physician
  • Submit regular reports like daily Admissions in hospitals, tally of calls, etc.
  • Coordinate with MLO/ PC regarding admissions during night shifts and holidays
  • Compute non-covered charges incurred, Philhealth and PF of doctors
  • Assist in dissemination of information to providers
  • Any other tasks needed to effectively fulfill the above mentioned duties.


HMO card , SL and Vl benefits, 13th month pay.
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Company Overview

Healthcare-Nurse/Medical Support & Assistant
Exprerience Fresher
Job Category
Healthcare-Nurse/Medical Support & Assistant
Job Role
Job Level
Entry Level (Fresh Graduates)
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