Overall job objectives:

The Customer Service Officer is responsible for daily customer service enquires, email and phone call correspondences, build up and maintain customer relationships, deliver excellent service to meet customer expectations in logistics / warehouse operations.

Meticulous and service oriented, he / she is required to process daily logistics orders, cross department communication for order processing, documentation and data entry tasks.

He/She is also expected to coordinate closely with internal and external stakeholders to implement better service quality.

Job Qualifications

Must be 18 yrs old and above

Candidate must possess at least Bachelor's/College Degree in IT, Computer Science, and others.

Minimum 2 years of customer service experience.

Skills Required:

Strong Customer Management Skills

Excellent verbal & written English communication skills

Proficient in Microsoft Office Applications / Outlook

Strong communication and interpersonal skills

Good problem solving skills

Able to work in fast-paced work environment and multi-task

Excellent Teamwork

Self-motivated and committed