Customer Service Representative - Tagum City
- Full Time
- Davao- All, Davao- Compostela valley, Davao- Davao Oriental, Davao- Davao del Norte, Davao- Davao del Sur (Davao City), Davao- Davao del Sur (Others)
- Salary As Per Industry Standard
Work Address : SiBS Building, Arellano Street, Tagum City
- Managing large amounts of incoming calls, chats and customer service inquiries regarding the services and products offered by the company.
- Identifying and assessing customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Identify and assess customers’ needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods/websites.
- Keep records of customer interactions, process customer accounts and file documents.
- Greet customers warmly and ascertain problem or reason for calling or emails.
- Utilize computer technology to handle high call volumes.
- Manage time limit during conversing with a client.
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