Responsible for handling requests that facilitate money transfer process. Also required to meet high level of service excellence in responding to customer requests. These requests are primarily received into the center via phone calls.

Responsibilities:

Responsible for ensuring compliance with company systems, processes and procedures

Customer service experience in any of the following industries: retail, hospitality, administration, banking with preference for call center experience

Demonstrated experience in working in a multicultural team

Ability to provide unbiased and accurate feedback in a non-threatening way

Delivering results: Meeting deadlines and targets, demonstrating ability to achieve despite constraints or obstacles

High degree of problem solving & analytical ability

Analyzing and Evaluating: reflects on information, defines the key issues and reaches logical conclusions

Well versed in planning and coordinating and must have an excellent decision making skills

Excellent verbal & written communication with strong customer service ethic

Ability to work with deadlines and manage priorities with high attention to detail

Qualifications:

Candidate must be at least 2 years college undergraduate in any field (no back subjects)

If not, at least high school graduate with minimum of 6 months call center experience

With excellent English communication skills

Background in handling a multitasking account is highly desired

Willing to work on a flexible shift schedule

Applicants must be willing to work in Mandaluyong: G/F Shaw IT Center, Nueve de Pebrero cor Shaw Boulevard, Mandaluyong City