Customer Service Representative
- Full Time
- National Capital Reg- Mandaluyoung City
- PHP 21000 - 21000 /Monthly
Work Address : G/F Shaw IT Center, Nueve de Pebrero cor Shaw Boulevard, Mandaluyong City
Responsible for handling requests that facilitate money transfer process. Also required to meet high level of service excellence in responding to customer requests. These requests are primarily received into the center via phone calls.
Responsible for ensuring compliance with company systems, processes and procedures
Customer service experience in any of the following industries: retail, hospitality, administration, banking with preference for call center experience
Demonstrated experience in working in a multicultural team
Ability to provide unbiased and accurate feedback in a non-threatening way
Delivering results: Meeting deadlines and targets, demonstrating ability to achieve despite constraints or obstacles
High degree of problem solving & analytical ability
Analyzing and Evaluating: reflects on information, defines the key issues and reaches logical conclusions
Well versed in planning and coordinating and must have an excellent decision making skills
Excellent verbal & written communication with strong customer service ethic
Ability to work with deadlines and manage priorities with high attention to detail
Candidate must be at least 2 years college undergraduate in any field (no back subjects)
If not, at least high school graduate with minimum of 6 months call center experience
With excellent English communication skills
Background in handling a multitasking account is highly desired
Willing to work on a flexible shift schedule
Applicants must be willing to work in Mandaluyong: G/F Shaw IT Center, Nueve de Pebrero cor Shaw Boulevard, Mandaluyong City
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