Customer Service Specialist
- Full Time
- Central Visayas- Cebu (Cebu City), National Capital Reg- Pasig City
- PHP 24000 - 26000 /Monthly
Work Address : IT Park Lahug Cebu Ortigas Center Pasig City NCR
•Provides friendly and efficient service to the travel community of our client
•Be a first point of contact to handle and resolve customer complaints
•Respond professionally to inbound phone calls, including urgent situations
•Identify and escalate issues appropriately
•Compose thoughtful and accurate messages or
customize prepared responses to customer emails
•Research information and troubleshoot problems using available resources
•Arbitrate in situations between users
•Monitor and control numerous concurrent task in tandem
•Proactively and independently work to meet target and goals
•Completed at least two (2) years in college with 6 months BPO tenure OR
•High school graduate with 2 years of solid BPO tenure
•Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening or early morning hours
•Patience, empathy, and a unique ability to manage stress
•Skilled and eloquent in writing
•Good communication and interpersonal skills
•Ability to work under pressure and adapt quickly to adverse situations
•Technical aptitude and the ability to pick up new technology quickly
•Flawless verbal and written communication skills in English language is essential
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