job vacancies in Philippines

Customer Service Specialist

  • Full Time
  • Central Visayas- Cebu (Cebu City), National Capital Reg- Pasig City
  • PHP 24000 - 26000 /Monthly

Work Address : IT Park Lahug Cebu Ortigas Center Pasig City NCR

Job Description

Responsibilities:
•Provides friendly and efficient service to the travel community of our client
•Be a first point of contact to handle and resolve customer complaints
•Respond professionally to inbound phone calls, including urgent situations
•Identify and escalate issues  appropriately
•Compose thoughtful and accurate messages or

customize prepared responses to customer emails
•Research information and troubleshoot problems using available resources
•Arbitrate in situations between users 
•Monitor and control numerous concurrent task in tandem 
•Proactively and independently work to meet target and goals

Job Requirement:
•Completed at least two (2) years in college with 6 months BPO tenure OR
•High school graduate with 2 years of solid BPO tenure
•Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening  or early morning hours
•Patience, empathy, and a unique ability to manage stress
•Skilled and eloquent in writing
•Good communication and interpersonal skills
•Ability to work under pressure and adapt quickly to adverse situations
•Technical aptitude and the ability to pick up new technology quickly
•Flawless verbal and written communication skills in English language is essential
 

 

Benefits

We Offer: •Salary: 24,000 - 26,000 •20k New Hire Bonus •HMO on day one •15 VLs/SLs a year •25% Night Shift Differential and many more
Apply Now

Company Overview

Industry
Customer Service
Experience
Exprerience 1 - 2 Years
Qualification
Bachelors
Job Category
Customer Service
Job Role
Customer Service - General
Job Level
Employees with 1 to 5 years experience
Posted
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