job vacancies in Philippines

Customer Support Executive - based Malaysia

  • Full Time
  • Klang
  • PHP 40000 - 45000 /Monthly

Work Address : Kuala Lumpur, Malaysia

Job Description

Responsibilities:

  • Answer clients questions related to the company services via live chat, phone and email;
  • Escalate clients' requests and complaints to appropriate specialists;
  • Update clients about their requests and complaints status accordingly;
  • Gather client’s feedback, identify problem trend and report to supervisor for discussion or service enhancement.
  • Provide full support to end user following protocols agreed between SELLBYTEL and our client, focusing on quality and appropriate communication, using a CRM
  • Resolving and accurately logging customer requests with the highest level of professionalism, ideally in a single chat/telephone call. Services may include providing general company and policy information, responding to account status and company’s services queries, and, if necessary, handling customers’ complaints.
  • Escalating customers’ requests, issues and complaints that are beyond the training level provided, using good judgment and initiative.
  • Gathering client’s feedback, identify problem trend and report to supervisor for discussion or service enhancement.
  • Providing full support to end user following protocols agreed between SELLBYTEL and our client, focusing on quality and appropriate communication, using a CRM.
  • Share knowledge with colleagues through direct communication with team management or by updating knowledge sharing tools.
  • Proactively research problems and solutions and share this information with the team.
  • Monitor team member’s performance daily
  • Support less experienced colleagues on the desk through joint working, monitoring, direct feedback and knowledge sharing to provide clients with the highest quality support.
  • Attend training on new/updated services or procedures

Requirements:

  • Bachelor Degree is required
  • Strong verbal and written communication skills and analytical skills in English
  • Native Speaker or sufficient language skills in Tagalog
  • Skilled PC user
  • Basic mathematical skills.
  • Ability to empathize with people
  • Enthusiastic
  • Strong learning capacity & autodidact 
  • Highly Motivated 
  • Able to adopt and adapt the changes that coincide with the business requirement (i.e. working hours, scope of work and etc…)
  • An active listener 
  • Customer service oriented
  • Distinct capacity for teamwork and self-initiative

Benefits

- Attractive Salary - Transportation Allowance - Shift & Weekend Allowance - Medical Insurance - Optical & Dental Allowance - Free lunch - Annual Bonus - Free lunch
Apply Now

Company Overview

Company
Industry
Customer Service
Experience
Exprerience 0 - 1 Years
Qualification
Bachelors
Job Category
Customer Service
Job Role
Call Center Executive
Job Level
Employees with 1 to 5 years experience
Posted

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