job vacancies in Philippines

Customer Support Representative

  • Full Time
  • Central Luzon- Pampanga(Angeles City)
  • Salary As Per Industry Standard

Job Description

Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives 
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies

 

Job Qualifications


Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices

 

 

Apply Now

Company Overview

Industry
Customer Service
Experience
Exprerience
Qualification
Job Category
Customer Service
Job Role
Customer Service - General
Job Level
Posted

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