job vacancies in Philippines

Customer Support Representative

  • Full Time
  • National Capital Reg- Quezon City
  • Salary As Per Industry Standard

Job Description


  • Responds to existing customer inquiries via phone, chat and email.
  • Make outbound support calls to our existing clients
  • Develop relationships with existing clients and gather the correct information regarding their account
  • Ensure optimal product usage through account monitoring, client interactions and ongoing training
  • Provide an unrivaled level of technical support
  • Uncover client needs and goals with good questioning practices and listening skills
  • Gain an understanding of the clients’ renewal decision making process
  • On-board/ train new clients in using the software
  • Monitor service tickets and ensure timely closure of all assigned tickets.
  • Collaborate and facilitate communication with Sales and Product Development teams to resolve issues.
  • Assist the Quality Assurance team with product testing and validation during deploys and migrations.
  • Document and advocate for feature and product enhancement requests from customers
  • May be assigned various projects and responsibilities at the discretion of the supervisor such as lead generation and research (we are a start-up and we need flexible team members)



  • Fresh grads may apply
  • Highly-motivated and goal-oriented
  • Organized, with keen attention to detail
  • Strong written and verbal communication skills both English and Tagalog. Must be able to effectively communicate over the phone, via email/web, and in person.
  • Works well with minimal supervision. You take charge and can operate autonomously
  • Authentically curious, you love learning and improving yourself
  • Exceptional prioritization skills
  • Excellent interpersonal skills, a high degree of reliability, commitment, tenacity, teamwork and creative energy to achieve success.
  • Problem Solving/Critical Thinking – Have a good framework is key but the ability to recognize the uniqueness of each situation and think outside the box is essential to success.
  • Patience/Composure/Consistency – We love our clients! Even the difficult ones. Sometimes you need a thick skin to win them over and make them love you back.
  • Communication/Listening – Using sound communications and active listening skills to ensure you are getting your message across and/or understanding other people’s messages is crucial.



Starting salary is P 15,000 - P 20,000 per month depending on experience and skills


Office location: Unit 309, TDS Building, 72 Kamias Road, Brgy. East Kamias, Quezon City

Working Hours : Monday to Friday 9AM – 6PM (semi-flexible working hours)

Benefits: Gov’t mandated benefits (SSS, PHIC, HDMF), VLs and SLs and Health Card (HMO)

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Company Overview

Customer Service
Exprerience 0 - 1 Years
Job Category
Customer Service
Job Role
Customer Service - General
Job Level
Employees with 1 to 5 years experience
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