RESPONSIBILITIES

• Responds to existing customer inquiries via phone, chat and email.
• Make outbound support calls to our existing clients
• Develop relationships with existing clients and gather the correct information regarding their account
• Ensure optimal product usage through account monitoring, client interactions and ongoing training
• Provide an unrivaled level of technical support
• Uncover client needs and goals with good questioning practices and listening skills
• Gain an understanding of the clients’ renewal decision making process
• On-board/ train new clients in using the software
• Monitor service tickets and ensure timely closure of all assigned tickets.
• Collaborate and facilitate communication with Sales and Product Development teams to resolve issues.
• Assist the Quality Assurance team with product testing and validation during deploys and migrations.
• Document and advocate for feature and product enhancement requests from customers
• May be assigned various projects and responsibilities at the discretion of the supervisor such as lead generation and research (we are a start-up and we need flexible team members)

REQUIREMENTS

• Fresh grads may apply
• Highly-motivated and goal-oriented
• Organized, with keen attention to detail
• Strong written and verbal communication skills both English and Tagalog. Must be able to effectively communicate over the phone, via email/web, and in person.
• Works well with minimal supervision. You take charge and can operate autonomously
• Authentically curious, you love learning and improving yourself
• Exceptional prioritization skills
• Excellent interpersonal skills, a high degree of reliability, commitment, tenacity, teamwork and creative energy to achieve success.
• Problem Solving/Critical Thinking – Have a good framework is key but the ability to recognize the uniqueness of each situation and think outside the box is essential to success.
• Patience/Composure/Consistency – We love our clients! Even the difficult ones. Sometimes you need a thick skin to win them over and make them love you back.
• Communication/Listening – Using sound communications and active listening skills to ensure you are getting your message across and/or understanding other people’s messages is crucial.

SALARY

Starting salary is P 15,000 - P 20,000 per month depending on experience and skills

Office location: Unit 309, TDS Building, 72 Kamias Road, Brgy. East Kamias, Quezon City

Working Hours : Monday to Friday 9AM – 6PM (semi-flexible working hours)

Benefits: Gov’t mandated benefits (SSS, PHIC, HDMF), VLs and SLs and Health Card (HMO)