Responsibilities

• Responds to existing customer inquiries via phone, chat and email.
• Make outbound support calls to our existing clients
• Develop relationships with existing clients and gather the correct information regarding their account
• Ensure optimal product usage through account monitoring, client interactions and ongoing training
• Provide an unrivaled level of technical support
• Uncover client needs and goals with good questioning practices and listening skills
• Gain an understanding of the clients’ renewal decision making process
• On-board/ train new clients in using the software
• Monitor service tickets and ensure timely closure of all assigned tickets.
• Collaborate and facilitate communication with Sales and Product Development teams to resolve issues.
• Assist the Quality Assurance team with product testing and validation during deploys and migrations.
• Document and advocate for feature and product enhancement requests from customers
• May be assigned various projects and responsibilities at the discretion of the supervisor such as lead generation and research (we are a start-up and we need flexible team members)

• Office location: Unit 309, TDS Building, 72 Kamias Road, Brgy. East Kamias, Quezon City
• Working Hours : Monday to Friday 9AM – 6PM (semi-flexible working hours)
• Benefits: Gov’t mandated benefits (SSS, PHIC, HDMF), VLs and SLs and Health Card (HMO)

 
To apply email your resume to  kenneth@zensoft.ph.