job vacancies in Philippines

Customer Support Specialist

  • Full Time
  • National Capital Reg- All
  • Salary As Per Industry Standard

Job Description

Responsibilities

  • Responds to existing customer inquiries via phone, chat and email.
  • Make outbound support calls to our existing clients
  • Develop relationships with existing clients and gather the correct information regarding their account
  • Ensure optimal product usage through account monitoring, client interactions and ongoing training
  • Provide an unrivaled level of technical support
  • Uncover client needs and goals with good questioning practices and listening skills
  • Gain an understanding of the clients’ renewal decision making process
  • On-board/ train new clients in using the software
  • Monitor service tickets and ensure timely closure of all assigned tickets.
  • Collaborate and facilitate communication with Sales and Product Development teams to resolve issues.
  • Assist the Quality Assurance team with product testing and validation during deploys and migrations.
  • Document and advocate for feature and product enhancement requests from customers
  • May be assigned various projects and responsibilities at the discretion of the supervisor such as lead generation and research (we are a start-up and we need flexible team members)

 

  • Office location: Unit 309, TDS Building, 72 Kamias Road, Brgy. East Kamias, Quezon City
  • Working Hours : Monday to Friday 9AM – 6PM (semi-flexible working hours)
  • Benefits: Gov’t mandated benefits (SSS, PHIC, HDMF), VLs and SLs and Health Card (HMO)

 
To apply email your resume to  kenneth@zensoft.ph.

Apply Now

Company Overview

Industry
Customer Service
Experience
Exprerience 0 - 1 Years
Qualification
Certificate
Job Category
Customer Service
Job Role
Customer Service - General
Job Level
Employees with 1 to 5 years experience
Posted

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