JOB DESCRIPTION

As a Customer Service Representative you are required of the following:

·         Respond to inbound calls and proactively do outbound calls as necessary

·         Provide assistance to accounts/ members inquiries regarding benefit application, remaining MBL, Benefit coverage, provider access and other contract related inquiries

·         Issuance of approvals for member availment both IP and OP use quality monitoring and data management for performance tracking shall be responsible for the preparation and submission of internal quality reports

·         Will be resposible to ensure customer satisfaction among SLGFI clients

·         Provide reliable and timely information in every call based transactions.

·         Will ensure that Customer's inquiries are answered in high level of professionalism.

·         Will served as the front-liner of the HMO hotline

·         Accomplish documentation of Customer's inquiries

·         Improve quality service by recommending improved processes; identifying new product and service applications.

·         Other task will be discuss by the Management

 

JOB QUALIFICATIONS

·         Candidate must possess at least a bachelor's degree in Medical Technology, Nursing or Physical Therapy

·         Must have at least 6 months call center experience specialized in the healthcare industry

·         Excellent communication and documentation skills preferably proficient in Microsoft excel, and Microsoft Word

·         Highly analytical and possess basic customer service skills and orientation skills

·         Mid to high level proficiency in English and Filipino

·         Smart and can easily adopt to Customer's Profile.

·         Amendable to work on day/night duty in Ortigas Center, Pasig or Makati Business District

·         Goal seeker, aggressive, result oriented and can work under pressure

·         Other related experience is a big plus

REST DAY

·         2DAYS OFF

 

SALARY PACKAGE

·         Php 17, 500 Basic Pay

·         HMO*

·         Rice Allowance*

·         Medical Allowance*

·         Performance Incentives**

·         Night Differential**

*will reflect upon regularization

 

WORK LOCATION: ORTIGAS 

WORK SCHEDULE: 5 DAYS IN A WEEK 

SHIFT: DAYSHIFT ONLY 

SALARY: 17,500

DIRECT HIRE

 

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SALARY PACKAGE • Php 17, 500 Basic Pay • HMO* • Rice Allowance* • Medical Allowance* • Performance Incentives** • Night Differential** *will reflect upon regularization