job vacancies in Philippines

DELIVERY DIRECTOR

  • Full Time
  • National Capital Reg- Makati city
  • Salary As Per Industry Standard

Work Address : Makati City

Job Description

Dempsey HR:
EDUCATION Professional degree in Administration, Computers Science, International Business, Industrial Engineer, Marketing or related.  
 Professional: Yes Specialization: Desirable Master: No
KNOWLEDGE AND TECHNICAL ABILITIES Project management: financial management, resources, control, planning, etc.  
 Office Automation work tools  
 Advanced English level  
 Knowledge of intellectual property rules and regulations especially with regard to software licensing, and data protection  
 Products general knowledge and their trademark licensing  
BEHAVIORAL COMPETENCIES "• Analysis capacity
• Change adaptability
• Management capacity
• Written and oral communication skills
• Conflicts management
• Leadership
• Negociation
• Customer orientation
• Stress tolerance
• Teamwork
• Decision making
• Results orientation
• Building and maintaining relationships
• Strategic thinking
• Interpersonal relationship"  
   
EXPERIENCE   
TOTAL WORK EXPERIENCE: Minimum six years  
SPECIFIC EXPERIENCE:                       Time Five years 
 Description Having worked in job positions managing people and projects at least five years, better in call centers, service or customer care companies. Sales experience. 
   
JOB DESCRIPTION   
GENERAL ROLE   
Person responsible of guaranteeing that projects (campaigns) are delivered according to was agreed with the client, to the business policies and to profitability goals.   
SPECIFICS ROLES AND RESPONSIBILITIES   
WHAT DOES A DELIVERY DIRECTOR DO?   EXPECTED RESULT
Manage the customer expectations and maintain constant communication with key customer stakeholders   Control the execution
Work with Program Leaders planning, managing and controling leads in profiling, approved or in campaign to make sure the campaign has enough leads to meet campaign objectives   
Perform analysis and reporting about projects/campaigns asigned, operationally and financially   Analyze difference between planned versus executed
Ensure the timely billing of projects and follow-up on their collection   Ensure the cash flow for projects
Coordinate with commercial team to obtain a Revenue Walk, a SOW, or a value proposal operationally consistent with the business guidelines   Proposals for customers
Work with Sales, Human Resources and Finance to create proposals aligned with the business policies and project delivery capacity   
Approve the resources required for execution of the campaigns and coordinate with HR the selection and hiring process   Hiring and education of delivery people
Identify the training needs of delivery team  and coordinate with Education for execution   
Working in conjunction with Human Resources in the definition and follow-up of the career plan,  certifications required, and periodic evaluations of the staff in charge.   Support the professional development of team
Execute periodical performance evaluation for team members and provide them personal feedback   
Work with HHRR for hiring resources and for managing training, salary and bonuses or any other HHRR issues related to the current staff.   
Complying with the code of conduct, rules and policy of the company    Maintain business order
Performing tasks assigned by immediate superior related to the nature of his/her charge   
   
INTERRELATIONS   
INTERN CONTACT   
JOB PURPOSE  
COO Notify about strategy, planning, implementation and progress in campaigns asigned and resources required for execution  
Finance Provide information for customer billing and and support with collections  
Profiling Area Leader Request leads to be included in campaigns and control of timely delivery of databases  
Data Analysis Leader Request reports about revenue recognized in campaigns  
Processes Leader Definition, monitoring and adjustment of processes related to the projects in charge  
IT Request special access and report tecnical issues identified  
HR Inform about warnings, manpower request, training and others  

 

 

 

Benefits

yes
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Company Overview

Industry
Others/Category Not Available
Experience
Exprerience 1 - 2 Years
Qualification
Bachelors
Job Category
Others/Category Not Available
Job Role
Others
Job Level
Employees with 1 to 5 years experience
Posted
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