- Full Time
- National Capital Reg- Makati city
- Salary As Per Industry Standard
Work Address : Makati City
EDUCATION Professional degree in Administration, Computers Science, International Business, Industrial Engineer, Marketing or related.
Professional: Yes Specialization: Desirable Master: No
KNOWLEDGE AND TECHNICAL ABILITIES Project management: financial management, resources, control, planning, etc.
Office Automation work tools
Advanced English level
Knowledge of intellectual property rules and regulations especially with regard to software licensing, and data protection
Products general knowledge and their trademark licensing
BEHAVIORAL COMPETENCIES "• Analysis capacity
• Change adaptability
• Management capacity
• Written and oral communication skills
• Conflicts management
• Customer orientation
• Stress tolerance
• Decision making
• Results orientation
• Building and maintaining relationships
• Strategic thinking
• Interpersonal relationship"
TOTAL WORK EXPERIENCE: Minimum six years
SPECIFIC EXPERIENCE: Time Five years
Description Having worked in job positions managing people and projects at least five years, better in call centers, service or customer care companies. Sales experience.
Person responsible of guaranteeing that projects (campaigns) are delivered according to was agreed with the client, to the business policies and to profitability goals.
SPECIFICS ROLES AND RESPONSIBILITIES
WHAT DOES A DELIVERY DIRECTOR DO? EXPECTED RESULT
Manage the customer expectations and maintain constant communication with key customer stakeholders Control the execution
Work with Program Leaders planning, managing and controling leads in profiling, approved or in campaign to make sure the campaign has enough leads to meet campaign objectives
Perform analysis and reporting about projects/campaigns asigned, operationally and financially Analyze difference between planned versus executed
Ensure the timely billing of projects and follow-up on their collection Ensure the cash flow for projects
Coordinate with commercial team to obtain a Revenue Walk, a SOW, or a value proposal operationally consistent with the business guidelines Proposals for customers
Work with Sales, Human Resources and Finance to create proposals aligned with the business policies and project delivery capacity
Approve the resources required for execution of the campaigns and coordinate with HR the selection and hiring process Hiring and education of delivery people
Identify the training needs of delivery team and coordinate with Education for execution
Working in conjunction with Human Resources in the definition and follow-up of the career plan, certifications required, and periodic evaluations of the staff in charge. Support the professional development of team
Execute periodical performance evaluation for team members and provide them personal feedback
Work with HHRR for hiring resources and for managing training, salary and bonuses or any other HHRR issues related to the current staff.
Complying with the code of conduct, rules and policy of the company Maintain business order
Performing tasks assigned by immediate superior related to the nature of his/her charge
COO Notify about strategy, planning, implementation and progress in campaigns asigned and resources required for execution
Finance Provide information for customer billing and and support with collections
Profiling Area Leader Request leads to be included in campaigns and control of timely delivery of databases
Data Analysis Leader Request reports about revenue recognized in campaigns
Processes Leader Definition, monitoring and adjustment of processes related to the projects in charge
IT Request special access and report tecnical issues identified
HR Inform about warnings, manpower request, training and others
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