PURE NON-VOICE

The account is a digital health startup based in Zurich, Switzerland and San Francisco, California. We believe that women deserve a more modern method of tracking their cycles and their health at every phase of life. They deserve accurate, reliable data about

their fertility, about pregnancy, and how their cycle fits into the bigger picture of their health, delivered in a way that’s convenient and non-invasive.

 

What We Do:

•           Make a difference in the lives of our users

•           Efficiently and effectively communicate with users who contact us via our designated

support channels

•           Accurately identify, analyze, and resolve both technical and non-technical issues in a

      timely manner

•           Escalate more complex problems to appropriate internal resources

•           Write and maintain documentation for Ava`s internal and external knowledge bases.

•           Learn. Constantly adding new capabilities and improving the way our product

works

•           Build and maintain our internal systems and procedures

•           Improve our products and services by providing insightful feedback

 

Core Requirements:

•           Participate in daily scrums, weekly planning, and company-wide meetings.

•           Show empathy, relate to our customers and provide excellent service.

•           Native or business fluent English and language expertise (German / French / Spanish/Traditional Mandarin)

•           Experience working in multi-channel support organization.

•           Solid technical understanding and ability to solve technical problems.

•           Previous experience preferred: Health Sciences, Healthcare, Caregiving, Medicine, Natural

 

 

Benefits: Salary: 70K package ***We also have openings: - German Customer Service (75-90K) - Traditional Mandarin customer Service (80K) - One-year contract - Health card 2 weeks after hired - 20 leave credits - 13th mo pay