General Manager from BPO Call Center Industry in Ilo-ilo
- Full Time
- Western Visayas- Iloilo (Iloilo City)
- PHP 100 - 150000 /Monthly
Work Address : Ilo-ilo
GENERAL MANAGER FROM BPO/CALL CENTER INDUSTRY(ILO-ILO,100K-150K)
KEY RESPONSIBILITIES / DUTIES:
• Create and execute a clear strategy for Support Group to ensure achievement of company goals in general.
• Provide leadership, management and oversight to all Support Group such as Finance, Human Resources, Procurement, Recruitment, Information Technology, Marketing and Administration to maximize efficiencies of each department.
• Ensuring the development and implementation of a clear strategic plan for the Support and Leadership Group.
• Looking to the future of the business and making key investments and recommendations.
• Supporting the development of a healthy internal culture that retains key employees and encourages their professional development.
• Oversee daily operations of the Support and Leadership Group.
• Ensure the creation and implementation of a strategy designed to grow the business
• Coordinate the development of key performance goal for functions and direct reports
• Provide direct management of key functional managers and executives in the business unit.
• Ensure the development of tactical programs to pursue targeted goals and objectives.
• Graduate of any business related course, MBA is a plus.
• At least 5-7 years proven experience as a General Manager or similar executive role, preferably from BPO / Call Center Industry.
• Knowledgeable and has strong experience in handling all support group of business process and functions (Finance, Human Resources, Procurement, Recruitment,
• Information Technology, Marketing and Administration).
• Experience dealing with Operations Team and work closely with them to drive company productivity and quality output.
• Strong leadership and analytical skills.
• Excellent people management.
• Ensure employees are motivated and productive
• Has experience in Process Improvement is a plus. With background in creating department’s handbook.
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