Duties & Responsibilities

You will be in charge of:

1. Assisting our German speaking customers
2. Answering empathetically to each customer in order to match their exact needs
3. Reporting the issues our customers encounter
4. A lot of companies underestimate customer service. We do not, we consider it a top priority. Word of mouth is our number 1 marketing channel and we intend to keep doing better. We are a customer-obsessed company.
5. Each customer needs to be answered as an individual. It requires a keen understanding of human psychology.

You can directly see the results of your work in helping the company grow.

Skills & Qualifications

• Perfect in German
• Proficient in English
• Abilities in French, Italian, Spanish or Mandarin is a plus
• Previous experience in Customer Service is a plus

Profile

• Autonomous
• Responsible
• Reliable
• Willingness to learn
• Hardworking
• Altruistic
• System-oriented (i.e. find ways to do the job better and faster)
• Geek tendencies are a plus
• Some technical knowledge

LOCATION

You can choose to come to our head office in Chiang Mai, Thailand or do remote working. Or a mix of the two.

WORKING HOURS

Flexible schedule, but expect 40 hours a week

BONUS

Once a year there will be a company retreat, most likely on a South East Asian island, all expenses (accommodation, flights, activities, etc.) will be paid for.
1000€ a year in learning and IT stipend