job vacancies in Philippines

Global Service Desk

  • Contract
  • National Capital Reg- Muntinlupa City
  • PHP 25000 - 30000 /Monthly

Work Address : Km.22 East Service Road, Cupang, Muntinlupa City

Job Description

The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues.

Responsibilities:

  • Dealing with incoming incidents (tickets) in a professional, courteous manner over the phone and via email.
  • Taking ownership on incidents and managing them in a logical and methodical manner
  • Conducting full and thorough diagnostics with end users to enable first point of contact on incident resolution.
  • Ensuring that all incidents are progressed and cleared within SLA - escalating to other internal and external teams as appropriate.

Requirements:

  • Can communicate in English fluently (written and oral)
  • Familiar with IT service management (ITSM) process - incident, problem and event management and tools
  • Must be able to demonstrate a customer first approach to support
  • Ability to communicate confidently and professionally with customer representatives at all levels
  • Technical knowledge on computer hardware, software and application troubleshooting and problem solving
  • Have solid experience in a helpdesk or technical support environment
  • Flexible and willing to work outside core business hours as required
  • Must be willing to work in shifting schedule

Benefits

Government Mandated Benefits
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Company Overview

Industry
Technical & Helpdesk Support
Experience
Exprerience 1 - 2 Years
Qualification
Bachelors
Job Category
Technical & Helpdesk Support
Job Role
IT Support/Helpdesk
Job Level
Employees with 1 to 5 years experience
Posted

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