• Work in an international environment, communication with sales and account management teams across 8 countries of ZEN Rooms operation
• Be responsible for committed deliverables and accountable to colleagues for the success of the team
• Management of inbound and outbound telephone calls, emails, and/or chats (60% - international customers/partners).
• Processing of customer inquiries, solving customers/partners problems striving to exceed expectations of customers and the team
• Identifying new opportunities for improving the way the job is performed and in the way the customer and team are served
• Work in an international environment, communication with sales and account management teams across 8 countries of ZEN Rooms operation
• Be responsible for committed deliverables and accountable to colleagues for the success of the team
• Management of inbound and outbound telephone calls, emails, and/or chats (60% - international customers/partners).
• Processing of customer inquiries, solving customers/partners problems striving to exceed expectations of customers and the team
• Identifying new opportunities for improving the way the job is performed and in the way the customer and team are served

Qualifications:

• Completed at least 2 years in College/ University
• Must have at least 1 year experience working in a BPO Industry as CSR
• Experience in Hotel Reservations preferred
• A lateral thinker with a hand on can do attitude
• Excellent written and spoken English
• Pro-active and self-driven
• Enjoy problem solving
• Fresh graduates with excellent communication skills are encouraged to apply
• Must be willing to work in Makati
• Must be willing to work on shifting schedules