Job Responsibilities

• Answering inbound calls and address clients needs, complaints, or other issues with products or services.

• Utilizing software, databases, scripts, and tools appropriately.

• Taking part in training and other learning opportunities to expand knowledge of company and position.

Skills needed

• Fluent English (Essential)

• Proficiency in Microsoft Word, Excel etc (Essential)  

• Previous experience in a call centre or something similar

• Exceptional customer service, active listening, verbal, professional phone voice

• Ability to perform under pressure and diffuse difficult situations

• Strong time management and decision making skills

• Team player

• Outgoing, Confident & friendly