· Offers assistance to computer system users. This may be with hardware, such as desktop computers, printers, scanners or handheld devices or it may be with software programs.

· Track all instances of support by creating IT tickets using ticket-tracking software.

· update the status of each ticket as they successfully assist each user with their issues.

· Will be in-charge of keeping current systems updated and running smoothly. 

· Will be tasked with upgrading the system and its components when the need arises.

· Conducts research and provide cost analysis data when upgrading or purchasing new hardware, software or equipment.

· Will be tasked with overseeing an organizations data, including client information and internal information; includes maintaining, backing up and securing databases, as well as restoring files as needed.