IT Help Desk Technician
- Full Time
- National Capital Reg- Pasig City
- 35000 - 35000 /
Help Desk Technician Level 2
Ortigas, Pasig City, Philippines
The Client is an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Help Desk Technician Level 2, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
As a Help Desk Technician Level 2 you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Date Privacy.
A SNAPSHOT OF YOUR ROLE
Your day could see you:
- Assist other technicians with requests for assistance with technical issues through IM, walk-ups, email, and via warm transfer where possible.
- Resolve escalated issues from a queue.
- Communicate technical tips and news throughout the team and by authoring knowledge base articles to further general knowledge.
- Educate technicians who have escalated incidents on the how these have been resolved.
- Assist operations in identifying initial skill gaps through escalated issues.
- Accept inbound calls from the ACD queue as necessary
- Model excellent customer service, process and technical skill.
- Model knowledge base solution usage and authoring.
- Model the necessity of ongoing learning and certification.
A BIT ABOUT YOU
- 2 to 4 years of experience in a Help Desk/Support Center environment
- Apple operating systems
- Windows operating systems
- Proficient in Active Directory
- Knowledge of network basics
- Email clients (Microsoft Outlook)
- Knowledge of VPN basics
- Excellent communication, written and verbal are vital
- Excellent customer service skills are vital
Job Type: Full-time
Salary: Php35,000.00 /month
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