job vacancies in Philippines

IT Help Desk Technician

  • Full Time
  • National Capital Reg- Pasig City
  • 35000 - 35000 /

Job Description

Help Desk Technician Level 2

Ortigas, Pasig City, Philippines

The Client is an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Help Desk Technician Level 2, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

As a Help Desk Technician Level 2 you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Date Privacy.

A SNAPSHOT OF YOUR ROLE

Your day could see you:

  • Assist other technicians with requests for assistance with technical issues through IM, walk-ups, email, and via warm transfer where possible.
  • Resolve escalated issues from a queue.
  • Communicate technical tips and news throughout the team and by authoring knowledge base articles to further general knowledge.
  • Educate technicians who have escalated incidents on the how these have been resolved.
  • Assist operations in identifying initial skill gaps through escalated issues.
  • Accept inbound calls from the ACD queue as necessary
  • Model excellent customer service, process and technical skill.
  • Model knowledge base solution usage and authoring.
  • Model the necessity of ongoing learning and certification.

A BIT ABOUT YOU

  • 2 to 4 years of experience in a Help Desk/Support Center environment
  • Apple operating systems
  • Windows operating systems
  • Proficient in Active Directory
  • Knowledge of network basics
  • Email clients (Microsoft Outlook)
  • Knowledge of VPN basics
  • Excellent communication, written and verbal are vital
  • Excellent customer service skills are vital

Job Type: Full-time

Salary: Php35,000.00 /month

Apply Now

Company Overview

Industry
IT Computer-Network/System /Database Admin
Experience
Exprerience
Qualification
Job Category
IT Computer-Network/System /Database Admin
Job Role
Others
Job Level
Posted

Related Jobs

Reservation Agent

VCC Link, Inc.
National Capital Reg- All
Full Time

• At least High School Graduate • Must be in a legal age • With or without experience • Good communication skills • Willing to work in shifting schedules • Amenable to work in Taguig or Pasig City

Admin Staff

Symanpro Manpower Service Contractor Corporation
National Capital Reg- Valenzuela City
Full Time

• College Graduate of any related business course • Experience and with knowledge in Clerical works • Personal effectiveness and credibility. • Data entry with strict attention to detail. • Keen attention to detail and ability to keep records and files organized. • Well equipped with knowledge in using Microsoft Excel

BACOLOD Call Center Agents

VCC Link, Inc.
Western Visayas- Nergros Occidental (Bacolod)
Full Time

College / Vocational Graduate – At least 6mos BPO Experience Good Communication Skills No work experience required Amenable to work in Shifting Schedule Amenable to work in Bacolod City

Travel and Tourism Customer Service Representative

VCC Link, Inc.
National Capital Reg- All
Full Time

• Must a High School/Senior High School Graduated • VOC / College Graduate • Tourism Course Graduates are welcome to apply. • With or Without Job/BPO Experience. • Good Communication Skills. • Can Start ASAP.

Sales Service Agent

VCC Link, Inc.
National Capital Reg- All
Full Time

• College Graduate / Undergraduate – I.T Related Course • Must be in a legal age • 6 months Voice CSR/TSR • Typing speed 30WPM • Good communication skills • Willing to work in shifting schedules

jobaxy-logo register-now