job vacancies in Philippines

IT Help Desk Technician

  • Full Time
  • National Capital Reg- Pasig City
  • 35000 - 35000 /

Job Description

Help Desk Technician Level 2

Ortigas, Pasig City, Philippines

The Client is an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Help Desk Technician Level 2, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

As a Help Desk Technician Level 2 you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Date Privacy.

A SNAPSHOT OF YOUR ROLE

Your day could see you:

  • Assist other technicians with requests for assistance with technical issues through IM, walk-ups, email, and via warm transfer where possible.
  • Resolve escalated issues from a queue.
  • Communicate technical tips and news throughout the team and by authoring knowledge base articles to further general knowledge.
  • Educate technicians who have escalated incidents on the how these have been resolved.
  • Assist operations in identifying initial skill gaps through escalated issues.
  • Accept inbound calls from the ACD queue as necessary
  • Model excellent customer service, process and technical skill.
  • Model knowledge base solution usage and authoring.
  • Model the necessity of ongoing learning and certification.

A BIT ABOUT YOU

  • 2 to 4 years of experience in a Help Desk/Support Center environment
  • Apple operating systems
  • Windows operating systems
  • Proficient in Active Directory
  • Knowledge of network basics
  • Email clients (Microsoft Outlook)
  • Knowledge of VPN basics
  • Excellent communication, written and verbal are vital
  • Excellent customer service skills are vital

Job Type: Full-time

Salary: Php35,000.00 /month

Apply Now

Company Overview

Company
Customer Persona Simplified - Asia Pacific
Industry
IT Computer-Network/System /Database Admin
Experience
Exprerience
Qualification
Job Category
IT Computer-Network/System /Database Admin
Job Role
Others
Job Level
Posted
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