job vacancies in Philippines

IT Help Desk Technician

  • Full Time
  • National Capital Reg- Pasig City
  • 35000 - 35000 /

Job Description

Help Desk Technician Level 2

Ortigas, Pasig City, Philippines

The Client is an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Help Desk Technician Level 2, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

As a Help Desk Technician Level 2 you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Date Privacy.

A SNAPSHOT OF YOUR ROLE

Your day could see you:

  • Assist other technicians with requests for assistance with technical issues through IM, walk-ups, email, and via warm transfer where possible.
  • Resolve escalated issues from a queue.
  • Communicate technical tips and news throughout the team and by authoring knowledge base articles to further general knowledge.
  • Educate technicians who have escalated incidents on the how these have been resolved.
  • Assist operations in identifying initial skill gaps through escalated issues.
  • Accept inbound calls from the ACD queue as necessary
  • Model excellent customer service, process and technical skill.
  • Model knowledge base solution usage and authoring.
  • Model the necessity of ongoing learning and certification.

A BIT ABOUT YOU

  • 2 to 4 years of experience in a Help Desk/Support Center environment
  • Apple operating systems
  • Windows operating systems
  • Proficient in Active Directory
  • Knowledge of network basics
  • Email clients (Microsoft Outlook)
  • Knowledge of VPN basics
  • Excellent communication, written and verbal are vital
  • Excellent customer service skills are vital

Job Type: Full-time

Salary: Php35,000.00 /month

Apply Now

Company Overview

Industry
IT Computer-Network/System /Database Admin
Experience
Exprerience
Qualification
Job Category
IT Computer-Network/System /Database Admin
Job Role
Others
Job Level
Posted

Related Jobs

Sales Representative

Goldario
Central Visayas- All
Home Based

Network Support Specialist

FBC Asia Pacific Inc
National Capital Reg- Pasig City
Contract

Computer engineering or Computer Science Graduates. Fresh Graduates are welcome to apply. With knowledge of ability in networking 101 and routers. Experience in the Network domain, troubleshooting routers. Strong technical knowledge in IP, LAN and WAN networks. Strong problem-solving and issue resolution skills Exceptional written and verbal communication skills Willing to work on-site.

Sales Specialist

Toyota Tsusho Philippines Corporation
Calabarzon & Mimaropa- All
Full Time

Graduate of any 4-years Bachelor's Degree course With at least 3-4 years of work experience in Sales, Plastics and Chemicals earned from Metal or Automotive Industry.

Recruitment Officer

Sun Life Financial (Baobab NBO)
National Capital Reg- Caloocan City
Full Time

Qualifications: College graduate At least one year experience in the recruitment or events industry Knowledge in Adobe photoshop is an advantage Main office branch is in BTTC Centre, Ortigas but currently must be willing to work in 5th Avenue, Caloocan City office. Duties and Responsibilities: College graduate At least one year experience in the recruitment or events industry (an advantage) Knowledge in Adobe Photoshop is an advantage

HR Manager

Convergence Realty and Development Corporation
National Capital Reg- Makati city
Full Time

1. Bachelor's degree in any field 2. At least 10 years of work experience in the related field 3. Well-rounded knowledge and exposure in all facets of HR management 4. Preferably Assistant Manager/Manager in property/real estate or equivalent 5. Can start immediately

jobaxy-logo register-now