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IT SUPPORT STAFF -System Programmer

  • Full Time
  • Central Luzon- Bulacan
  • Salary As Per Industry Standard

Work Address : Maycauayan Bulacan

Job Description


Key Performance Indicator: 

No. Standard Measure
1. Technical Support • Average Technical Support Tickets Closed Per Day / Current Period vs. Prior Period
2.  System Uptime 
 • 99.5 % target system up-time
3.  Server Maintenance • Track the total number of users utilizing the server environment & the average peak CPU load.
4.  Internet Bandwidth Utilization 
 • 95 % Internet Monitoring of Range Frequency

Key Responsibilities and Accountabilities:

No. Standard Measure
1.  Monitoring & Supervision

 • Monitor servers using Central Monitoring System.
• Monitor and prepare backup system.
• Prepare Incident Reports that involved network issues.
2.  System Maintenance
 • Troubleshoot systems and diagnose IT issues
•  Maintain IT systems & networks.
• Ensure efficiency of all business equipment such as printers, copiers, projectors, PABX, etc.
• Testing and evaluate new technology
3. IT Assets Monitoring  • Keep an up to date inventory of corporate IT assets.
• Keep track of IT assets replacements e.g Laptops, projector, PABX etc.
• Preserves assets by implementing disaster recovery and back-up procedures, information security & control structures.
4.  Quality Service • Recommends information technology strategies, policies and procedures.
• Maintains quality service by establishing & enforcing organization standards.
• Maintains professional & technical knowledge by attending educational workshops & participating in professional societies.



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Company Overview

IT Computer-Hardware
Exprerience 1 - 2 Years
Job Category
IT Computer-Hardware
Job Role
Job Level
Employees with 5+ years experience
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