job vacancies in Philippines

IT Support Staff

  • Full Time
  • Northern Mindanao- Bukidnon
  • Salary As Per Industry Standard

Work Address : Maycauayan Bulacan

Job Description

DempseyHR:
Key Performance Indicator: 

No. Standard Measure
1. Technical Support • Average Technical Support Tickets Closed Per Day / Current Period vs. Prior Period
2.  System Uptime 
 • 99.5 % target system up-time
3.  Server Maintenance • Track the total number of users utilizing the server environment & the average peak CPU load.
4.  Internet Bandwidth Utilization 
 • 95 % Internet Monitoring of Range Frequency

Key Responsibilities and Accountabilities:

No. Standard Measure
1.  General IT Support


 • Assist employees with any technical issues.
• Responding in a timely manner to service issues and request,
• Setting up accounts for new users.
• Provide one on one training when requested.
• Install, provision, maintain & repair office laptops, computers, printers & other IT equipment.
2.  System Maintenance
 • Assist in routine server maintenance & monitoring.
• Applies diagnostic techniques to identify problems & investigate causes.
•  Maintain IT systems & networks.
• Ensure efficiency of all business equipment such as printers, copiers, projectors, PABX, etc.
• Perform regular server data back-up and full server antivirus scan.
3. IT Assets Monitoring  • Keep an up to date inventory of corporate IT assets.
• Keep track of IT assets replacements e.g Laptops, projector, PABX etc.
• Checks and logs daily systems checklist of IT infrastructure assets.

4.  Quality Service • Recommends information technology strategies, policies and procedures.
• Maintains quality service by establishing & enforcing organization standards.
• Maintains professional & technical knowledge by attending educational workshops & participating in professional societies.

Required Education and Experience:

• Graduate of any four (4) years IT related course (BSIT, Computer Science, Computer Engineering)
• With at least one (1) year experience as a Help Desk Technician or other similar roles.
• Experience in relevant business performing settlement analysis, IT technical supports, database management, programming and/or process improvement is a plus.
• Ability to diagnose and resolve basic computer / technical issues.
• Knowledgeable in basic LAN and wireless connectivity troubleshooting & cabling.
• Has good work ethics, trustworthy and resilient.

 

Benefits

yesDempseyHR: Key Performance Indicator: No. Standard Measure 1. Technical Support • Average Technical Support Tickets Closed Per Day / Current Period vs. Prior Period 2. System Uptime • 99.5 % target system up-time 3. Server Maintenance • Track the total number of users utilizing the server environment & the average peak CPU load. 4. Internet Bandwidth Utilization • 95 % Internet Monitoring of Range Frequency Key Responsibilities and Accountabilities: No. Standard Measure 1. General IT Support • Assist employees with any technical issues. • Responding in a timely manner to service issues and request, • Setting up accounts for new users. • Provide one on one training when requested. • Install, provision, maintain & repair office laptops, computers, printers & other IT equipment. 2. System Maintenance • Assist in routine server maintenance & monitoring. • Applies diagnostic techniques to identify problems & investigate causes. • Maintain IT systems & networks. • Ensure efficiency of all business equipment such as printers, copiers, projectors, PABX, etc. • Perform regular server data back-up and full server antivirus scan. 3. IT Assets Monitoring • Keep an up to date inventory of corporate IT assets. • Keep track of IT assets replacements e.g Laptops, projector, PABX etc. • Checks and logs daily systems checklist of IT infrastructure assets. 4. Quality Service • Recommends information technology strategies, policies and procedures. • Maintains quality service by establishing & enforcing organization standards. • Maintains professional & technical knowledge by attending educational workshops & participating in professional societies. Required Education and Experience: • Graduate of any four (4) years IT related course (BSIT, Computer Science, Computer Engineering) • With at least one (1) year experience as a Help Desk Technician or other similar roles. • Experience in relevant business performing settlement analysis, IT technical supports, database management, programming and/or process improvement is a plus. • Ability to diagnose and resolve basic computer / technical issues. • Knowledgeable in basic LAN and wireless connectivity troubleshooting & cabling. • Has good work ethics, trustworthy and resilient. Interested applicant may send their resume to hr.sherylayuste@gmail.com
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Company Overview

Industry
IT Computer-Hardware
Experience
Exprerience 1 - 2 Years
Qualification
Bachelors
Job Category
IT Computer-Hardware
Job Role
Others
Job Level
Entry Level (Fresh Graduates)
Posted
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