job vacancies in Philippines

Japanese Customer Support Agent in Taguig

  • Full Time
  • National Capital Reg- Taguig City
  • Salary As Per Industry Standard

Work Address : taguig

Job Description

Company Profile:

IT Company/ BPO Company that specializes in information technology, financial, legal content and human resource. The company is also know to provide excellent customer service support.

Benefits:

  • HMO
  • Clothing allowance
  • Medical allowance

Responsibilities:

  • Respond to customer inquiries via phone, email and chat
  • May respond to inquiries regarding a specific product or a specific customer
  • Inquiries regarding address changes, account changes/updates, order status, product feedback, password assistance, billing inquiry, etc.
  • Ensure each customer contact is handled in a manner consistent with the Company’s brand and values to maintain customer satisfaction and retention.
  • Identify prospects for additional products and services; send leads to appropriate sales representatives.
  • May assist field representatives in account maintenance.
  • Log and classify all calls and request for assistance in the call tracking database.
  • May include some order processing duties.

Requirement:

  • Fresh Graduates are welcome to apply
  • Japanese N2/N3 certification
  • Open for Undergraduate and Graduate
  • Experience in a BPO industry is preferred but not required
  • Willing to work any shift
  • Willing to work in Mckinley Hill, Taguig

RECRUITMENT PROCESS:

• Initial Interview

• Assessment

• Interview with Filipino Manager

• Client's Interview with Japanese

• Job Offer

Apply Now

Company Overview

Industry
Customer Service
Experience
Exprerience 2 - 3 Years
Qualification
Bachelors
Job Category
Customer Service
Job Role
Call Center Executive
Job Level
Employees with 1 to 5 years experience
Posted
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