job vacancies in Philippines

Japanese Medical Devices Helpdesk

  • Full Time
  • National Capital Reg- Taguig City
  • Salary As Per Industry Standard

Work Address : Taguig

Job Description

Company Profile:

This Healthcare Company is originated in America. They are expert when it comes to Nutrition, pharmaceuticals, and diagnostic.

Position:  Japanese Medical Devices Helpdesk

Industry: Healthcare Company

Salary:     Negotiable

Location: Taguig

Schedule:  Dayshift, Mid Shift

Benefits:

  • Free shuttle services
  • HMO and Life Insurance
  • Sick leave, Vacation leave
  • Dental Insurance
  • Seminars and online resources about health related topic
  • Fitness events
  • Retirement Plans
  • Recreation And Sports Activities

Requirements:

  • Filipino who can speak Japanese
  • Japanese N1,N2, N3 Passer or Level
  • Familiar in Microsoft Word, Excel, Power point
  • Preferably Graduates but open for Undergraduates with good background
  • Preferably with 1 year above experience in handling concern in healthcare
  • With good communication skills in English

Responsibilities

  • Handle phone, email and chats professionally and friendly matter
  • Provide first level support in troubleshooting customer concern across the designated product range by analyzing customer problems and asking the appropriate questions to support resolution.
  • Documenting concern and inquiries using the appropriate guidelines and procedures to ensure completeness and accuracy of the records.
  • Communication of concern investigation conclusions to customers through written reports and phone conversations.
  • Resolve and address any concern or inquiries within the target timelines described within the key performance indicators for individuals, the team and the company.
  • To continually evaluate and identify opportunities to drive process improvements that positively impact team performance and customer experience.

RECRUITMENT PROCESS:

• Initial Interview

• Assessment

• Interview with Filipino Manager

• Client's Interview with Japanese

• Job Offer

Apply Now

Company Overview

Industry
Customer Service
Experience
Exprerience 2 - 3 Years
Qualification
Bachelors
Job Category
Customer Service
Job Role
Customer Service - General
Job Level
Employees with 1 to 5 years experience
Posted
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