job vacancies in Philippines

Japanese Service Desk Agents in Cebu and Taguig

  • Full Time
  • Central Visayas- Cebu (Cebu City)
  • Salary As Per Industry Standard

Work Address : cebu

Job Description

Company Profile

An  IT Company that Offers a wide range of  software products and services.

Position:                   Japanese Service Desk Agents

Industry:                     Japanese IT Company

Location:                  Cebu City and Taguig City

Salary:                       Negotiable

Work Schedule:      Dayshift

Benefits:

  • Pioneering account in Cebu City
  •  Competitive salary package.
  • Career Advancement

Responsibilities:

  • Provide service desk service via email, chat and call
  • handling the resulting incidents or Service Requests
  • diagnose and resolve hardware and software problems that arise as quickly as possible
  • Responsible for initial assessment, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components.
  • collecting information through a customer conversation, accessing support tools, and additional support staff.

Requirements:

  • Filipino who can speak Japanese
  • Japanese Level 1 or Level 2
  • Very good communication skills (verbal & written)
  • Can do multitasking
  • Service Desk capability (call and email handling skills)
  • Knowledgeable in Microsoft Office and Desktop Support
  • Experience in Incident and Service Request Management
  • Handled Level 1 Technical Support or Service desk (basic customer issues)

RECRUITMENT PROCESS:

• Initial Interview

• Assessment

• Interview with Filipino Manager

• Client's Interview with Japanese

• Job Offer

Apply Now

Company Overview

Industry
Customer Service
Experience
Exprerience 2 - 3 Years
Qualification
Bachelors
Job Category
Customer Service
Job Role
Customer Service - General
Job Level
Employees with 1 to 5 years experience
Posted
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