Mainframe Support Engineer
- Full Time
- National Capital Reg- Manila City
- Salary As Per Industry Standard
Work Address : Quezon City
We have an excellent openings with the below description, Please leave your interests here…!!!
Title : Mainframe Support Engineer
Location : Quezon City , Manila
Duration : Full Time
Job Description :
The candidate will have a strong technical background and be responsible for:
- troubleshooting, diagnosing and fixing customer issues
- Using technical and negotiation skills in collaboration with other support operations/organizations to priorities and diagnose problems to resolution
- Being available to respond to Severity-1 customer escalations during the weekend approximately once every 4 weeks
- Communication skill required – strong written and speaking skills required to work with clients in various situations
- Experience with Mainframe systems, admin / zOS skills a plus.
The ideal candidate must be detail-oriented, able to work independently and juggle multiple tasks. You will be part of a world-wide team responsible for supporting geographically distributed customers
- BS in Computer Science, Information Technology, Engineering or a related field
- Experience in performing problem determination & root cause analysis.
- Candidate should have knowledge on using various diagnostics tools, suitable to varied situations.
- Candidate should have horizontal spread of technology know-how. For example, should have basic knowledge (conceptual) about application servers, directory services (such as LDAP, TDS, etc), security, etc. This is important to connect the dots when a scenario is explained.
- Good knowledge of mainframes (IBM System z).
- Great relationship attitude for managing client expectations and satisfaction
- Some experience of working with customers and supporting internal or external clients
- Knowledge on multiple operating systems (Windows, UNIX) Shell script (UNIX and Windows) SQL Language and databases (DB2 and MSSQL) Networking (basic)
- Ability to collaborate with geographically distributed cross-functional teams
- Good written and verbal communications skills
- Master's Degree in Information Technology
- At least 3-5 years technical experience in managing client expectations and satisfaction
- Ability to work on multi-task mode
- good experience in managing client escalations
Ability to present at conferences / engaging face-to-face with customers
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