job vacancies in Philippines

Mainframe Support Engineer

  • Full Time
  • National Capital Reg- Manila City
  • Salary As Per Industry Standard

Work Address : Quezon City

Job Description

We have an excellent openings with the below description, Please leave your interests here…!!!

 

Title : Mainframe Support Engineer

Location : Quezon City , Manila

Duration : Full Time

 

Job Description :

The candidate will have a strong technical background and be responsible for:

  • troubleshooting, diagnosing and fixing customer issues
  • Using technical and negotiation skills in collaboration with other support operations/organizations to priorities and diagnose problems to resolution
  • Being available to respond to Severity-1 customer escalations during the weekend approximately once every 4 weeks
  • Communication skill required – strong written and speaking skills required to work with clients in various situations
  • Experience with Mainframe systems, admin / zOS skills a plus.

 

The ideal candidate must be detail-oriented, able to work independently and juggle multiple tasks. You will be part of a world-wide team responsible for supporting geographically distributed customers

 

Basic Qualifications

  • BS in Computer Science, Information Technology, Engineering or a related field
  • Experience in performing problem determination & root cause analysis.
    • Candidate should have knowledge on using various diagnostics tools, suitable to varied situations.
    • Candidate should have horizontal spread of technology know-how. For example, should have basic knowledge (conceptual) about application servers, directory services (such as LDAP, TDS, etc), security, etc. This is important to connect the dots when a scenario is explained.
  • Good knowledge of mainframes (IBM System z). 
  • Great relationship attitude for managing client expectations and satisfaction
  • Some experience of working with customers and supporting internal or external clients
  • Knowledge on multiple operating systems (Windows, UNIX) Shell script (UNIX and Windows) SQL Language and databases (DB2 and MSSQL) Networking (basic)
  • Ability to collaborate with geographically distributed cross-functional teams
  • Good written and verbal communications skills

Preferred Qualifications

  • Master's Degree in Information Technology
  • At least 3-5 years technical experience in managing client expectations and satisfaction
  • Ability to work on multi-task mode
  • good experience in managing client escalations

Ability to present at conferences / engaging face-to-face with customers

Apply Now

Company Overview

Company
Industry
IT Computer-Software
Experience
Exprerience 3 - 4 Years
Qualification
Certificate
Job Category
IT Computer-Software
Job Role
Others
Job Level
Mid Level (Assistant Manager/Manager)
Posted

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