Mainframe Support Engineer
- Full Time
- National Capital Reg- Manila City
- Salary As Per Industry Standard
Work Address : Quezon City
Job Description
We have an excellent openings with the below description, Please leave your interests here…!!!
Title : Mainframe Support Engineer
Location : Quezon City , Manila
Duration : Full Time
Job Description :
The candidate will have a strong technical background and be responsible for:
- troubleshooting, diagnosing and fixing customer issues
- Using technical and negotiation skills in collaboration with other support operations/organizations to priorities and diagnose problems to resolution
- Being available to respond to Severity-1 customer escalations during the weekend approximately once every 4 weeks
- Communication skill required – strong written and speaking skills required to work with clients in various situations
- Experience with Mainframe systems, admin / zOS skills a plus.
The ideal candidate must be detail-oriented, able to work independently and juggle multiple tasks. You will be part of a world-wide team responsible for supporting geographically distributed customers
Basic Qualifications
- BS in Computer Science, Information Technology, Engineering or a related field
- Experience in performing problem determination & root cause analysis.
- Candidate should have knowledge on using various diagnostics tools, suitable to varied situations.
- Candidate should have horizontal spread of technology know-how. For example, should have basic knowledge (conceptual) about application servers, directory services (such as LDAP, TDS, etc), security, etc. This is important to connect the dots when a scenario is explained.
- Good knowledge of mainframes (IBM System z).
- Great relationship attitude for managing client expectations and satisfaction
- Some experience of working with customers and supporting internal or external clients
- Knowledge on multiple operating systems (Windows, UNIX) Shell script (UNIX and Windows) SQL Language and databases (DB2 and MSSQL) Networking (basic)
- Ability to collaborate with geographically distributed cross-functional teams
- Good written and verbal communications skills
Preferred Qualifications
- Master's Degree in Information Technology
- At least 3-5 years technical experience in managing client expectations and satisfaction
- Ability to work on multi-task mode
- good experience in managing client escalations
Ability to present at conferences / engaging face-to-face with customers
Company Overview
Related Jobs
Japanese Speaking Service Representative Temporary WFH
J-K Network Manpower ServicesRequirements: • Filipino who can speak, read and write both Japanese and English • JLPT N1, N2, N3 Passer/level (Certificate is not required) • Graduate/Undergraduate of any course • Preferably with Customer Service work experience • Work from home with the possibility of working in Alabang Office
Pet Video Data Collection for English Speakers in Kenya
Appen· You must be the owner of the pet OR have consent to provide such images · Each video must be of the same pet · Have access to a smartphone device and usage of the Appen Mobile Recorder
Pet Video Data Collection for Swahili Speakers in Kenya
Appen· You must be the owner of the pet OR have consent to provide such images · Each video must be of the same pet · Have access to a smartphone device and usage of the Appen Mobile Recorder
ACCOUNT EXECUTIVE
POPCORN SOUTH ASIA TECH INNOVATION INC.Search Evaluation for French Speakers in Madagascar
Appen· Personal PC or laptop that runs Windows 8 or newer OS · A commitment of approximately 5-10 hours per week · A keen online video or movie enthusiast · Be fluent in written and verbal English as well as the that of the project’s target market.
To Apply For This Job You Have To Go Through Small Test . So Be Ready For That.To Apply Click On Proceed .
first step by registering Job Seekers Employers