Mandarin Service Desk Support in Quezon City
- Full Time
- National Capital Reg- Quezon City
- Salary As Per Industry Standard
Work Address : Quezon City, Phillipines
Job Description
Company Profile:
The company is a global IT, consulting and BPO Company. It is in the industry for over 80 years delivering quality services to their clients and customers. They are recognized over the world for their ample range of services, strong commitment to sustainability and competitive business citizenship.
Position: Mandarin Service Desk Support
Industry: BPO Company
Location: Quezon City
Salary: P 70,000 - 100,000
Schedule: Shifting
Job Description:
Responsible in providing technical support and answering concerns via phone, email and chat and web
Maintain a high degree of Customer Service for all support queries and follow all service management principle
Record trend of calls and recognizing outages proactively
Interact and coordinate with other departments to resolve customer issues
Escalate customer trouble issues when appropriate
Requirements:
Proficiency in Speaking, Reading and Writing Mandarin Language
At least 2 years in college
Experience in related with the role is a plus
Amenable to work in a Shifting schedule
Recruitment Process:
HR Interview
Ops Interview
Client Interview/Language Assessment
Job Offer
Company Overview
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