Mandarin Speaking - IT Service Desk
- Contract
- National Capital Reg- Muntinlupa City
- Salary As Per Industry Standard
Work Address : Km.22 East Service Road, Cupang, Muntinlupa City
Job Description
successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues.
Responsibilities:
- Dealing with incoming incidents (tickets) in a professional, courteous manner over the phone and via email.
- Taking ownership on incidents and managing them in a logical and methodical manner
- Conducting full and thorough diagnostics with Japanese end users to enable first point of contact on incident resolution.
- Ensuring that all incidents are progressed and cleared within SLA - escalating to other internal and external teams as appropriate.
Requirements:
- Fluency in Mandarin and English both spoken and written
- Must enjoy working with different types of people and cultures
- Must be able to demonstrate a customer first approach to support
- Ability to communicate confidently and professionally with customer representatives at all levels
- Technical knowledge on computer hardware, software and application troubleshooting and problem solving
- Have solid experience in a helpdesk or technical support environment
- Flexible and willing to work outside core business hours as required
- Must be willing to work in shifting schedule
- Willing to work in Muntinlupa City
Benefits
Company Overview

Related Jobs
Japanese Speaking Service Representative Temporary WFH
J-K Network Manpower ServicesRequirements: • Filipino who can speak, read and write both Japanese and English • JLPT N1, N2, N3 Passer/level (Certificate is not required) • Graduate/Undergraduate of any course • Preferably with Customer Service work experience • Work from home with the possibility of working in Alabang Office
Pet Video Data Collection for English Speakers in Kenya
Appen· You must be the owner of the pet OR have consent to provide such images · Each video must be of the same pet · Have access to a smartphone device and usage of the Appen Mobile Recorder
Pet Video Data Collection for Swahili Speakers in Kenya
Appen· You must be the owner of the pet OR have consent to provide such images · Each video must be of the same pet · Have access to a smartphone device and usage of the Appen Mobile Recorder
ACCOUNT EXECUTIVE
POPCORN SOUTH ASIA TECH INNOVATION INC.Search Evaluation for French Speakers in Madagascar
Appen· Personal PC or laptop that runs Windows 8 or newer OS · A commitment of approximately 5-10 hours per week · A keen online video or movie enthusiast · Be fluent in written and verbal English as well as the that of the project’s target market.
To Apply For This Job You Have To Go Through Small Test . So Be Ready For That.To Apply Click On Proceed .

first step by registering Job Seekers Employers