Essential Job Functions / Main Duties & Responsibilities:

 Answer and support customer-facing communication in required languages, and
translate emails, website information and any other matter as requested.
 Research solutions to customer issues
 Interact with various department to resolve customer issues
 Use available tools and information resources to resolve problems
 Use a comprehensive knowledge of the company Sports website to investigate and
resolve issues
 Administrate customer transactions
 Review and Process deposit / withdrawal transactions in accordance with established
standards and procedures.
 Escalates unresolved problems in accordance with establish policy procedures and
protocols.
 Administer client account management including updating notes in accounts
 Research transaction discrepancies and take appropriate action
 Monitoring of customer activity, including assisting in the identification of fraudulent
activity or abuse
 Amending / adjusting transactions in customer accounts when necessary or
instructed
 Maintain professionalism and adhere to company standards during all interactions.
 Assistance with special Customer Services projects
 Other tasks and duties, as are incidental and/or inherent to the above, as assigned by
superiors.

Skills & Qualifications: 

 Ability to think critically and draw from experience to make decisions
 Computer literacy
 Care in dealing with sensitive information
 Ability to understand both written and oral instructions in English and Mandarin
 The ability to organize and manage multiple priorities
 Ability to independently solve problems
 Strong customer orientation
 Excellent interpersonal and communication skills
 Performance driven and a strong team player
 Fluent and advanced skills both oral and in specialized languages would be an asset
 High school diploma required

Knowledge &Experience:

 Knowledge of Sportsbook industry would be an asset
 Basic office skills including knowledge of Microsoft Word and Excel.