- Full Time
- National Capital Reg- Muntinlupa City
- PHP 30000 - 45000 /Monthly
Work Address : Alabang, Muntinlupa
- Cross-functional role in organization working with sales, marketing, technical and operations in order to achieve results and client satisfaction
- Ensure Customer KPI’s are met and achieved
- Manage the e2e order flow and continuously explore ways in which to improve current process and achieve operational efficiencies
- Manage order rescheduling, photographer attendance, and provide coordination between photographers and clients
- Participate in the creation of KPIs for photographers and clients to monitor performance
- Make sure we are meeting our daily and monthly targets for operations
- Review and manage quality control on photo shots for partner projects
- Handle customer support questions
- Prepare analytical reports to management team
- Must have a Bachelor’s degree with minimum 5 years of experience in the areas of operations or customer support
- Must be extremely organised, data driven, can handle multiple tasks
- Can work under pressure and tight deadlines
- Able to work independently
- Demonstrated good interpersonal skills
- Tech savvy
- Possess own laptop
- Knowledge of Spanish and/or French will be a great advantage
- Willing to work during US and EUR timing (2pm - 11pm; 11pm - 8am; Monday to Friday)
- English (Speaking & Writing)
- Customer Service (Email/Chat/Voice Support)
- Admin Support (Order Management; Internal and External Coordination)
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