Operations Manager - Naga Site
- Full Time
- Bicol Region- Carmarines Sur
- Salary As Per Industry Standard
• Live and breathe the Quantrics CREED (Collaborative, Respectful, Effective, Empowered, and Dedicated)
• Focus on achieving success in all operational KPIs
• Ensure employee engagement, prioritizing support and recognition
• In collaboration with both internal and Bell key stakeholders, work across distance and cultures to ensure that the utmost care is provided to Bell customers
• Identify process opportunities and provide possible recommendations that help improve the quality of service Quantrics provides to Bell
• Embrace a continuous learning culture in a fast-paced environment and lead teams through change
• Benchmark to understand best-in-class performance across multiple sites and create a plan to address our biggest opportunities
• Build and foster an energized team
• Ability to simplify ambiguous and complex scenarios to provide clear guidance to the team
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