job vacancies in Philippines

OPERATIONS MANAGER

  • Full Time
  • National Capital Reg- Taguig City
  • PHP 70000 - 100000 /Monthly

Job Description

Manage the performance and development of direct reports

  • Formulate a daily/weekly and monthly plan of action for each team leader by using all available statistical or historical data as well as qualitative information
  • Provide regular coaching to team leaders based on effective root cause analysis or problem identification techniques
  • Conduct daily pre or post shift meetings to discuss and/or cascade critical information
  • Conduct regular performance evaluation
  • Join Triad session to assist team leaders in improving their coaching skills
  • Support team members for career development
  • Give recognition to the team members’ group and individual achievements and prepare the appropriate documentation/commendation

 

Ensure accountability among team members

 

  • Manage and develop the team to meet and exceed program goals
  • Provide regular feedback on performance of subordinates
  • Document coaching sessions and prepare development action plan to address areas for improvement
  • Prepare appropriate documentation to ensure corrective action is taken to address behavioural or performance related issues/opportunities of team members
  • Has a clear understanding and able to firmly and fairly implement company policies, code of ethics and code of conduct
  • Set a good example by strictly adhering to the company’s policies, procedures and guidelines

 

 

Manage results and numbers

 

  • Track and monitor individual and team results versus targets on a daily, weekly, month-to-date (MTD), year-to-date (YTD) and if possible, project-to-date
  • Ensure that individual and team goals are being met on a daily, weekly and monthly basis
  • Provide insights on Operations  numbers
  • Conduct weekly business review to improve overall performance of the team
  • Provide weekly & monthly reporting on all activities

 

Support Management

  • Team up with Workforce to manage Real Time Staffing Requirement
  • Calibrate with Quality to ensure that forms and evaluations are up to date, work with the NPS data to identify Training Needs Analysis
  • Ensure business process documentation is kept up to date
  • Liaise with the Click Melbourne team on BOH issues
  • Manage any regulatory, industry or system changes affecting BOH
  • Identify and implement business process improvements to improve operational efficiency and customer satisfaction
  • Provide input into external audits of operations

 

  • Involvement in Recruitment and Training Requirements
  • Work with Change Management Specialist to ensure that process is complete and up to date
  • Validate accuracy of Program Reporting

Other

  • Complete tasks delegated/assigned by the GM of Operations
  • Perform other reasonable duties as required

Benefits

14th month pay 26 Leave credits per annum HMO + 2 additional dependents on day 1 of employment Life insurance on day 1 of employment an amaysim workplace culture, and many more fun extras!
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Company Overview

Industry
Customer Service
Experience
Exprerience 10+ Years
Qualification
Bachelors
Job Category
Customer Service
Job Role
Management
Job Level
Mid Level (Assistant Manager/Manager)
Posted

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